Forum d’assistance Thunderbird

I'm a newbie to Thunderbird. I've added an existing email account to Thunderbird, but it displays the emails with the oldest on top. How do I setup the Thunderbird app to display the most recent emails on top?

Hello,

I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with same issue so I deleted and installed 32-bit as some said this would help the issue ( I'm on 64-bit windows 10 OS).

I've tried deleting smart mailboxes, virtualfolder and jsontreefolder

nothing is working, I am at wits end. Please help!

My aol.com IMAP is used directly only for travel. The same email address serves my Thunderbird POP email. Currently, ALL incoming mail goes to the AOL server. I cannot see the messages nor answer them on the local system. I store nothing on the AOL server. How can I get the incoming mail to the local email tool?

Any work-arounds?

Katharine

Recently the email display has been changed and not by me. At present I cannot receive emails as previously. Also I wish to revert to the previous display of my emails if possible. I can access email via the email.telstra,com site but I wish to stay with Thunderbird. I also do not get emails to my mobile as before

One of my email accounts (the main one) has stopped downloading to my asus Vivobook 15 laptop. My other two accounts are downloading okay and the account that is not downloading to my laptop is downloading to my Samsung mobile phone okay. Please can you help.

I have a SOGo server that holds my address book. The SOGo web interface allows setting of custom properties, something I have used for a long time without problems. I have accessed the address book with Thunderbird both on Windows and Linux (today Windows 11 and Debian 12).

Lately I have problems with synchronization and now I have tried to understand why. I believe that the problem is connected with the transition to vCard Storage in Thunderbird. (See https://developer.thunderbird.net/thunderbird-development/codebase-overview/address-book)

In the Thunderbird error console (on Debian 12 using Thunderbird 115.11.0(64-bit)) I get for a simple VCARD with one custom property (which I created in SOGo):

09:24:18,136 carddav.sync: Error parsing: BEGIN:VCARD UID:56377-6667FA00-1F-59090880.vcf VERSION:3.0 CLASS:PUBLIC PROFILE:VCARD N:With Custom 1;AAAAAAA FN:AAAAAAA CUSTOM1:My custom value END:VCARD CardDAVDirectory.jsm:595:15

09:24:18,136 NS_ERROR_UNEXPECTED: Unable to set Custom1 as a property, use vCardProperties

   setProperty resource:///modules/AddrBookCard.jsm:394
   vCardToAbCard chrome://sogo-connector/content/messenger/startup-overlay.js:551
   fetchAllFromServer resource:///modules/CardDAVDirectory.jsm:590

CardDAVDirectory.jsm:596:19

It does not matter if the SOGo Connector plugin is activated or not.

Best regards Jan

Hi,

I'm trying to automate / batch set the "When getting messages for this account, always check this folder"-setting for a large number of folders so I'm trying to figure how Thunderbird stores the setting(s) of which folders to always check for new mail.

Checking the `global-messages-db.sqlite` it seems like all folders that have the "always check folder"-setting have a `indexingPriority` value of 30 in the `folderLocations` table, but simply setting it to 30 for other folders does not enable the "always check folder"-setting so I guess that is set elsewhere. Where?

Also what other settings are set for the folder when enabling "When getting messages for this account, always check this folder" ?

Thanks in advance /frax

Dear Support,

we want to intergrade Thunderbird to our Microsoft 365 (Exchange Online), but we have massive problems with the authentication of our users.

I have allready configured an the Enterprise Application for Thunderbird in Entra ID and the Clients, excactly as documented in you article: https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

We have conditional access policies in out Entra ID, which allow only comliant devices to acess out Exchange Online.

The Thunderbird clients are running on these compliant devices (Windows ans macOS), but it seems that the client is not passing this information through the Oauth authentication (see screenshots 01 to 04 - I uploaded the configuration and all the steps of authentication).

I searched the internet for more then 3 days, but the only thing that I have found about this problem is this: https://bugzilla.mozilla.org/show_bug.cgi?id=1697805

In our Entra ID, we see in the sign-in logs, what excactly is happening with the conditional access (screenshots 05 to 07)

We use the newest client versions of thunderbird.

Can you please help me on this? We realy want to continue to use Thunderbird!

Kind Regards Ioannis Kyriakidis

I have Thunderbird Bets and want emails when opened to be in a separate window as non Beta does. In Settings I've selected "Open messages in - A new message window, but some emails don't wrap text to fit the window but instead have a width & height slider.

Can the Thunderbird Beta software display open emails in a separate smaller window as a default - and more importantly with wrapped text? Geoff

I think that I need to completely uninstall TB Something went wrong on one of my computers, and it couldn't connect to the server. It works on my other computer.

I decided to uninstall TB that had the problem. I did that, but when I reinstalled it, it had all of the same settings and problems. I used RevoUnstaller. because it said When I reinstalled it, all of the stuff and the problem were back.

What is the best way to fix this?

I have two email addresses on Thunderbird. One is working fine while the other Jwhite7@shaw.ca quit loading on April 8th, 2024. Do not know what happened. Need help

Hi,

My issue is that my Thunderbird sent folder is not showing any emails that I send from my iphone or ipad, whether I use the native Mail app or the Microsoft Outlook app. I can't find these sent emails in any folder in Thunderbird.

I'm using an Exchange email account from my university. Using Thunderbird 115.11.1 (64-bit) on Windows 10.

My iphone and ipad are running iOS 17.5.1.

Emails sent from my iphone or ipad do appear in the sent folder on my university's webmail interface which is outlook.office.com.

If this is relevant. in Thunderbird's "Account Settings" under "Copies & Folders" it's set to "When sending messages, automatically ... Place a copy in ... "Sent Folder on ... <myemailaddresshere>" -- if that helps.

I searched but haven't found any information online about this issue.

Thank you,

kate

The folder "popstate-1.dat" appeared under my email account below Inbox, Drafts, Sent, Archives, Junk and Trash. I have attached an image showing the folder located below Trash and above Local Folders.

Can it be deleted? Is it serving a purpose?

I recently deleted old messages from the various Local Folders folders.

Thank you.

Hi!

What is the way to tell thunderbird to index IMAP folders in global-messages-db.sqlite which are not stored locally?

And a more generally, how does this part work, message indexing and remote IMAP folders not stored locally? Here, after removing the database, thunderbird indexed only some very limited set of IMAP folders in the Gloda, but not all of the folders, despite all are checked for "Include in global search". Or maybe it didn't even index whole folders, - I can't say for sure.

Thanks,

/mjt

Please help me with bt password . its not being accepted. new one not excepted either .old ones not accepted. What can I do? I have maybe important emails I cannot open. Please advise me in simple steps please.

Using Thunderbird 115.11.0 (64-bit) on Manjaro (Linux - fully updated). Thunderbird is a great and fantastic email client and I will always appreciate Mozilla for its principals.

I'm using IMAP and I moved some messages from a Gmail account to another IMAP account and somewhere along the way, an additional 10,000+ emails have been duplicated (about one third).

How can I systematically remove duplicates without the use of an add-on? The reason I don't wish to use an add-on is because every add-on I've found requires the following permission Have full, unrestricted access to Thunderbird, and your computer. and that is absolutely terrifying.

Are there any remedies for (systematically) handling duplicates without handing over all the keys to the kingdom?

TWO issues: 1. TB use to display emails in the INBOX immediately. Now I have to click another folder then go back to Inbox for the emails to be visible.

2. Emails with the red flame are junk emails. I think those use to automatically go to the Junk folder but now they're showing up in my Inbox and I have to manually send them to Junk folder. Am I wrong on this or has something changed?

I have the Select Messages column switched on, with its handy checkbox for selecting multiple messages, usually for deletion or filing out of my inbox.

This works perfectly except that a collection of selected messages will instantly become unselected if the user clicks on a message instead of inside a checkbox.

In my head, if there's a checkbox it should be sticky -- in other words, the only way to deselect all selected messages would be to use the "deselect all" checkbox at the top of the column. In its current form, it's actually easier to NOT use the checkboxes and hold down the ctrl key instead, to select/deselect odd messages.

The existing behaviour seems so odd that I wonder if I've missed a configuration step somewhere. But if this IS the way it is, can I ask the devs if they might consider taking a look at this behaviour and finding a way to improve it for the more shaky-handed amongst us?