Thunderbird Support Forum

I have been using Thunderbird for more than a decade. I have two email addresses at verizon.net. Suddenly this week one of them stopped working an an message asking for my password appears dozens of times. AOL now manages the verizon.net email server. I can login using my password to the host email for that email account so I know that a password associated with that account. But I suspect the problem is a different password and I don't know how to fix it.

If I go to Tools/setting in Thunderbird, there is button labeled "Saved Passwords.

For the working email account, there are two records. For the failing email account, there is only one record. the one that is missing is "mailbox://pop.verizon.net" I suspect that is the problem.

Any ideas about whether my analysis is correct and, if so what to do about it?

Thanks

I did search for solution before posting this. Couldn't find any recent fixes. Using Version 115.10.1 I have used Thunderbird for years to get various emails. Including 2 different att.net emails. Until about 2 days ago, this has been working well. All of a sudden I keep getting the popup to login with my password. I looked at the password file to see what was being used. Hasn't been updated for years. I used web browser to login to att.net account, confirmed that the pw listed in Thunderbird was correct. I looked at my att account and found that I setup a secure key in 5/21. Not sure what has changed that I can no longer use thunderbird for att emails. Note: I deleted the account from thunderbird and attempted to re-establish the connection.. I used the automated process that TB had for the settings. got an error using the regular password AND using the secure key. I tried setup manually, making sure that the inbound/outbound settings matched. Still won't let me login. Something has had to have changed.

This page did not help. https://www.att.com/support/article/email-support/KM1086159 System config and results screen prints are attached.

Cancelled setup and started over This time I entered the secure id as the password,

I am no longer able to send/receive messages in Thunderbird. Sending of password failed and login failed. I tried changing my password, but that did not help. This happened on 6/16/24 in the evening.

I had to convert from POP to IMAP and did not set up a new account, just changed the old one from POP to IMAP. When I did this I lost all my folders and inbox. How to I restore the folders to my new IMAP account?

Currently my emails are sorted by conversation. I want this stopped and all messages simply sorted only by date and time. The reason is that some conversations now have 30 odd messages and I have a terrible time finding the exact message I want. This would be much easier if all emails were sorted by date and time only as I can see the title of each. How do I stop sorting by conversation and replace it with standard date and time?

I am using Thunderbird 115 with mostly default settings. When I compose a brand new message, pressing the Enter key inserts a new paragraph, with extra line spacing, and pressing Shift+Enter inserts a line break with single line spacing. This is how I want things.

I am experiencing a problem when replying to emails from a particular sender. Their emails HTML code contains a "<style>" element that removes the extra spacing for paragraphs:

<style type="text/css" style="display:none;">P {margin-top:0;margin-bottom:0;}</style>

When replying to their emails, their HTML is inserted as quoted text, and the "<style>" element affects the whole email, including my response as I compose it. As a result, when I press Enter, I no longer see the extra line spacing, and Enter or Shift+Enter results look the same in the HTML version of my email. Yet they insert different content, and in fact the plain text version of the email still adds two line jumps for paragraphs vs a single jump for line breaks, and I cannot tell while composing.

Then, when I send my email, the recipient email reader (e.g. GMail or Office) appears to somehow pick up the difference again, so my paragraphs are displayed again with extra line spacing. This is an issue, because I cannot tell the difference between paragraphs and line breaks, they look the same to me, and I end up using both interchangeably. But they don't look the same to the recipient, and the resulting response looks messed up.

How can I prevent the quoted email from overriding styles in my own response?

I tried installing the CustomCSS addon to add my own "<style>" element, but unfortunately it gets added at the top of the document, and the quoted response's "<style>" element comes afterwards, thus overriding anything I set.

Perhaps the sender's configuration is at fault (they should not use a global "<style>" like this), but they are a customer, and it would not be appropriate for me to ask them to fix their email configuration.

The only "solution" I can think of is to switch to "Body text" as default style, such that paragraph blocks are never used. I think it is a shame to loose this feature, but at least there is no surprises.

Following installation of the 32 bit version of Thunderbird 128.0b on 12 June 2024 the content of all emails in the Inbox which existed at that date - and back to 28th September 2021 - would not display at all.

Emails in the Drafts and Sent areas were unaffected.

Emails received since 12th June are displaying normally - as are e-mails dated prior to 28th September 2021.

I have re-indexed the Inbox with no improvement.

The INBOX e-mails show quite normally in Windows Mail -which I only use on my laptop.

I Can't send or receive emails from Thunderbird, over 24 hours now. I get error message above and repeated requests to log on with my passwords, but my password doesn't work. I log onto and go to my AOL server to see my emails.

cannot log in to 'Host'. at bottom of page it reads : "email adress: Host contacted, sending login information..." thunderbird connects through a bt account and i think some difference has arisen preventing one connecting with the other. there has also been a notice saying the 'bt account settings are out of date' which may be preventing Thunderbird loging in. since the notice gives no further information i have no idea what means or what to do about it. have tried uninstalling and reinstaling Thunderbird but that made no difference. hope you can help, i have no idea what to do and am emailess - which is a terrible thing to be!! thank you steve

I lost my ability to send email from either my bresnan.net or charter. net servers. I still receive emails. This started about 4 days ago.

Hello,

I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with same issue so I deleted and installed 32-bit as some said this would help the issue ( I'm on 64-bit windows 10 OS).

I've tried deleting smart mailboxes, virtualfolder and jsontreefolder

nothing is working, I am at wits end. Please help!

Greetings once again: It's been well over a week now and still not able to download any e-mails from anyone. I've changed my password as you requested me to do and if I send out e-mails, they seem to go out just fine, but STILL no e-mails coming into my account. WHY IS THAT? Please let me know if there's anything else I need to do, to be able to receive my e-mails. Thanks again. Dave Beard [removed personal address from public]

Been using Thunderbird for 20 years but never had this issue. I might have pressed some keyboard shortcut wrongly?

My inbox does not show any message, even though there are two of them (and more incoming, there was one when the issue started). As far as I can see, I have no filters of any kind activated.

Any idea how to see the invisible messages again?

Thanks!

Last night I used my Computer and checked for New Emails, before Powering Down. This morning I Powered Up and went to see if an Email I am waiting for has arrived - but Thunderbird is treating me like a Brand New User and asking me to Create Passwords etc. When I finally get to something that looks a TINY BIT like my normal screen, ALL of my Messages and Folders have DISAPPEARED. The last time I used THUNDERBIRD (about 9 hours ago) I just looked for New Messages, and didn't try to make Any Changes, Updates, Archives, Migrations or Imports. Why is Thunderbird treating me like a Brand New User and asking me to Set Up an Account ? How do I retrieve my Emails (both Sent and Received).

After updating to the latest Thunderbird I checked my emails and closed the program - but not from the inbox. Now, T'bird insists on opening into that same screen and there is no link to to show my inbox. I have removed and re-installed T'bird with no result. I have tried approximately 15 'sure' fixes from the internet and Mozilla but without success. Finally I read that the new version will open the screen which you were last using at shutdown, but there is no link to open the inbox. There is no link to the inbox on the left side of screen nor a down caret on the right hand side of screen. I have no folders showing, such as "Inbox", "Drafts", "Sent" or 'Local Folder'. I have referred to the Mozilla list of shortcuts without success. My inbox is not empty F5 and Shift + F5 do nothing. The email address for my PC is: albanv@netspace.net.au How can I show my inbox?

Hello, I am using : 115.11.1 (64-bit) The last mail I have received was on 14/06. I have check the POP mail server, I have tried to open at the same time my mail box on the yahoo platform and on Thunderbird. I haven't changed anything and do not understand why suddenly i cannot see my new mails. I can send mails without issue though. Can someone help ? Thank you Sand