Forum d’assistance Firefox

For some time now, Firefox has been incorrectly identifying the type for a large percentage of JPG images, and saving them with the PNG suffix instead. Graphics programs cannot open such mislabelled files, requiring me to manually find and rename such files to give them the proper .JPG suffix to match their file type.

This is far beyond a minor issue, and needs to be addressed immediately. Please. Any suggestions on how to deal with this?

I've used Firefox for several years. Up until recently, anytime I would type the beginning of a heavily visited site, I could simply hit enter and it would autocomplete the website for me. It doesn't do that anymore, and I either have to type out the entire website, click it in the 'suggestions' that drop down, or click it in my bookmarks. I used to be able to type 'gmai' and hit enter to go to gmail, now it just searches 'gmai' on Google. Is there some setting I'm missing? This is extremely frustrating.

Since the release of version 82 we cannot print on a ticket printer. We use the silent printing solution from Firefox but then it prints a small ticket with only the name of the printjob on. When we disable the silent printing and click manually on the ok button in the print dialog it does work but that is not an option, we need the silent printing to process the printjobs of orders.

What can I do to make this work again? The issue is with all types and brands of ticketprinters.

In Google Chrome or with version 81 everything works great. We use Firefox on hundreds of computers so it is impossible to downgrade them all.

I am running firefox 82.0, 64bit. I came home today and when i opened firefox to my home page, the primary theme/background is the same, but the text boxes are now pure white. I had them set to a brown color, and chrome shows my homepage with the correct text box color of brown. I have tried using Options/fonts and colors, and it does nothing. What do I need to do to get the text box backgrounds back to a more soothing contrast color?

Ed

Hi, I am seeking a job and had a number of important tabs open when I had to restart my browser. Unfortunately, it was set to clear history on restart. Is there any way, on a windows10 pc, to recover them? Are they stored anywhere?

Dear Mozilla support,

I just switched to firefox and Im having an issue with youtube. When i go to a channels videos and scroll down the page and open a video, when i come back to the previous tab the page resets up to the top. I dont know if this is a scroll anchoring issue or a memory limit issue, Im not sure. Here is how i can replicate the issue every time:

1. go to youtube.com 2. select a channel. 3. go to videos on the channel. 4.sort videos by date (oldest). 5. scroll down a lot and open a random video in a new tab. 6. watch video in full screen for 1 minute. 7. stop video and go back to the first tab. 8. first tab has now reset to the top.

I'm on firefox version 82.0 (64-bit) and i only have ublock origin extension installed. I do not experience this issue with chrome. Please advice.

Thank you.

In Windows 10, in a tablet environment, things aren't working properly. I'm referring primarily to the onscreen keyboard. In Windows Tablet mode, an onscreen keyboard should appear in address bar and text fields. Firefox is killing that onscreen keyboard. The keyboard appears, but then immediately disappears. There also is a visual glitch occurring in the title-bar simultaneous with the killing of the OSK (on screen keyboard). This only happens in Firefox. OSK in MS Edge functions great for example. In desktop mode, but still physically in a tablet environment (Lenovo Thinkpad Yoga X1, folded, portrait mode for example), no OSK appears at all anywhere. This is not working well for me and will likely be a problem for others as we continue to approach the future. I truly hope that Firefox prioritizes Windows 10 tablet environments. It really is going to be important to many users.

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element ID: video-21b240” when I click on an embedded video in the major online news outlet in New Zealand ‘ it seems to only occur with Firefox. Videos open when in safe mode.

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

When i try to access mail.com I get the mail.com access page but the button "login" does not work. If I use Chrome there is no problem. If I refresh Firefox everything works the first time and then reverts . This all started happening 1 week ago after years of no problems. has anybody any ideas?

Whenever I open firefox lately, my virus catcher (Kespersky) comes up with this message "Malicious link Blocked flplayer" I have scanned the computer for this file but it does not show up. I am running windows 10 Has anyone else had this problem and know how to remove it

I am launching a website in the Site Specific Browser (-ssb) mode from a command line.

Command Line: firefox.exe -ssb https://appsrv38-eam.rizing.io:443/sap/bc/ui5_ui5/vesta/ge_lam_c/index.html?sap-client=200&&geoid=FLG01AGP&&lrpid=0100000032&&sapobject=NO&&strno=U-G-D-OH-M-44224-028

This site has dropdowns (HTML Select Elements):

<select class="inputInfo" id="objTypes" ></select>  

After I launch the website the dropdowns will not expand with a mouse click. I have posted a screenshot of the site. If it is launched in -ssb mode the dropdowns will not expand. If I launch the site in -kiosk mode or with a normal Firefox browser the dropdowns expand fine. Everything works as it should. Its just with the -ssb mode that I am having these issues. I am populating the dropdowns with some Javascript but I have used normal HTML to populate the dropdowns as well but neither will expand in -ssb mode.

If anyone has any idea of why this is happening please let me know.

Thanks, Ray

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Yesterday I updated Firefox to version 82 and now it won't start up, it seems to immediately crash. There is no error report dialog box. This is on Windows 10 with the latest patches. I tried restarting the computer, installing Firefox 82 32-bit and 64-bit versions, uninstall + reinstall, and safe mode, but none of these work. (This is on a corporate laptop so I have a limited ability to change internal system settings.) The Windows error from the event log is:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.17763.1432, time stamp: 0x80224f6f Exception code: 0xc0000409 Fault offset: 0x00000000000a4740 Faulting process id: 0x2998 Faulting application start time: 0x01d6a816d74b6186 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 5ed88218-3f48-47be-8c6c-aa5af98c902b Faulting package full name: Faulting package-relative application ID:

I installed Firefox 81 and that works fine, but it constantly tries to updated and every time I restart it crashes again. It also seems like I can't access my saved logins/passwords in this older Firefox version because it's using a different profile. I'm trying to avoid updating Firefox on my other Windows 10 computer in case it fails in the same way.

Please let me know if you need any more information. Thank you.

I have a weather page (https://www.wunderground.com/dashboard/pws/KIDPLACE7) that has worked for years but it suddenly stopped working a couple of weeks ago. When I enter the URL, the correct page flashes on the screen for 2-3 seconds and then goes to a 404 error. I've tried Firefox, Chrome and IE. They all do the same thing. My buddy, who lives a couple of blocks away, says it works fine at his house. Another friend in another town can also load the page. It's just not working on my computer despite my taking all the steps suggested to resolve the problem

I have also noticed recently that a lot of URLs fail the first time saying that my computer can't make a secure connection but I just refresh the page and it connects every time. Not so with my weather page.

Hi there My start up page jhas been hijacked by v9-ap.com and keeps on showing a page for a turkish site 'Lider Haber'

I have tried refreshing, using adaware and all sorts of anti virus

Mozilla cfg is // lockPref("browser.startup.page", 1); lockPref("browser.startup.homepage", "http://v9-ap.com?s=92663E31&p=54484550555A5A4C4559532D5043&g=5406EFB439567CFB70247BF3C02E9A31"); lockPref("pref.browser.homepage.disable_button.current_page", true); lockPref("pref.browser.homepage.disable_button.restore_default", true); lockPref("pref.browser.homepage.disable_button.bookmark_page", true);

Any ideas? I have even uninstalled and re-installed

I used to type (for example) amazon into the address bar and it would go right to amazon.com. Now it goes to a search page where I can click on amazon.com. Why add this extra step? This is so annoying!!!

Hi all,

I've been having problems with firefox lagging constantly. General browsing around feels laggy - and opening new tabs pretty much causes my computer to freeze for a few seconds. During this time firefox causes the CPU to spike to 100% usage.

I've been using firefox for years on this computer with no issues. Hardware is pretty good (i7 5820k, 64GB of ram and an SSD).

So far I have tried:

• Running in safe mode

• Using a different profile

• Downgrading to an older firefox

• Changing allowed CPU cores from 8, to 4

• Updated graphic card drivers to latest version

None of these work, and I'm getting a bit tired of the constant slow downs. Chrome works flawlessly, as does all my other software...

Any ideas?

Thanks!