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crashhelper.exe gets run and its making firefox slack

I have Firefox running on 3 machines, only one of them is synced to my Firefox account, so that means that I am not running the same addons on all of them. I have Firefox… (lire la suite)

I have Firefox running on 3 machines, only one of them is synced to my Firefox account, so that means that I am not running the same addons on all of them. I have Firefox running on Windows 10 and the two other are running on Windows 11. From time to time, I notice that Firefox is running slow and its unable to open normal websites like facebook, instagram, youtube, or any other website that I normally browse, and when I check the Task Manager I can notice one unusual exe running named "crashhelper.exe" which is located in the Firefox installation directory and its signed by Mozilla. Once I kill this task Firefox continues working as nothing happened. This is happening since the last update which was few weeks ago (if I remember correctly). What is this app doing and why it is making Firefox stop opening websites?

Archivé 4 99

Heavy memory usage with Firefox

While running Firefox on MacBookAir with macOS 15.7.2 to browse simple websites I keep getting the below warning message. I may have 2 or 3 other apps open (like Apple Ma… (lire la suite)

While running Firefox on MacBookAir with macOS 15.7.2 to browse simple websites I keep getting the below warning message. I may have 2 or 3 other apps open (like Apple Mail, MS-Word, Preview). "Heavy memory usage You're running out of memory and your Mac may become noticeably slower. Consider quitting some applications. Firefox 2,48 GB" So I quit Firefox to re-open again and continue my work. Does somebody has an hint where this message can come from ? Any settings to change on my MAC ? Thanks for helping

Open 4 89

Firefox locks out my taskbar.

Windows 11. I have my taskbar behaviour set to ‘Automatically hide the Taskbar’ So usually the Taskbar is not displayed, but when I move my cursor to the bottom of the sc… (lire la suite)

Windows 11. I have my taskbar behaviour set to ‘Automatically hide the Taskbar’ So usually the Taskbar is not displayed, but when I move my cursor to the bottom of the screen it reappears. With Firefox I cannot make the Taskbar reappear.

Résolu Archivé 4 243

Alt menu opening when tabbing into the Firefox application

I've been having an issue of, whenever I tab into Firefox from a different application on my computer, the alt menu opens. Firefox seems to be interpreting me opening th… (lire la suite)

I've been having an issue of, whenever I tab into Firefox from a different application on my computer, the alt menu opens. Firefox seems to be interpreting me opening the program as pressing the alt key, because even when I have the menu bar set to always be open, the input immediately goes to the "File" dropdown option of the menu, just as it would if I pressed the alt key. However, I tried to troubleshoot this by 1. opening a program that tracks keyboard inputs and that didn't show such a thing happening, and 2. I checked if this issue was happening with other applications that have switch the input to the upper menu bar when the alt key is pressed, and that was not the case. This is making it a lot harder to use Firefox, as using a keyboard shortcut to open a new window (ctrl+shift+p, or ctrl+i) while in a normal Firefox tab, it will not automatically open to the new window (as it is set to do automatically), it will also not let me open the new window -- either by alt-tabbing or by clicking the new window on the windows taskbar -- and instead reopens the alt menu and sets the input to that menu, locking me to the original Firefox page unless I tab into a completely different application and then into the new window. This issue also makes me unable to input key commands or text into my active tab immediately when I reopen it, instead forcing me to close the alt menu first either or clicking somewhere on the page. And since I don't keep the alt menu visible at all times, this forces the screen to shift up and down jarringly when I'm simply trying to use the computer.

I'm using Firefox on a Windows 11 computer. I've tried refreshing Firefox and have tried my absolute best to find articles related to this issue but to no luck. Thanks for any help or advice!

Résolu 4 244

Firefox windows not visible, minimisable, or maximisiable on desktop

I had two Firefox windows on my computer, one with a few tabs of Youtube and Twitch pages, and a private window with a single Twitch stream. I've had them and the program… (lire la suite)

I had two Firefox windows on my computer, one with a few tabs of Youtube and Twitch pages, and a private window with a single Twitch stream. I've had them and the program open for days, with my conputer turned on and off multiple times with no issues.

Today I booted a game I installed yesterday on my computer and played for a few hours, after closing the game, both my Firefox windows became completely inaccessible.

I've tried closing firefox, restarting my computer, letting Firefox create a new xulstore file and nothing has worked. I can't see the window, I can't make it active. It's permanently minimised.

It spikes Desktops Windows Manager to 100% GPU usage, it makes my PC lag and run slow, and I can't do anything in the browser cause the window won't stay open or up. I can't even open the old window and then a new one, it stays minimised and I can only see the preview by hovering my mouse over it.

I've tried GPU driver updates, I tried anti virus scanning, and I've tried opening another browser which did work. But Firefox is the one with all my saved settings and preferred browser. I also can't see the Firefox window at all when using the window key + TAB to check my desktop, but it does show up on Task Manager as running.

Please help me restore my program. I'm making this on my phones firefox browser which is running fine

Open 3 103

Constant Freezing

Ever since I got 133.03 my Dell cpu freezes a lot. Over the last hour it froze 15 times. This is terrible reliability. I hired Dell Tech Support and they checked my sof… (lire la suite)

Ever since I got 133.03 my Dell cpu freezes a lot. Over the last hour it froze 15 times. This is terrible reliability.

I hired Dell Tech Support and they checked my software and there were no issues. I have run advance Norton features and there are no problems. Therefore the issue is NOT with my 20 month Dell computer.

Firefox has always been reliable until late August. For four weeks it would freeze and lock up. by the end of Sept it was slightly better and then fine in November. Now it only freezes, put the mouse over the image and it freezes. Play with it for a while and it unlocks.

I am totally fed up with Firefox. I'll be starting my taxes soon and year end things and can't afford to have all these issues and rebooting to help eliminate the issue.

When is Firefox tech support going to help me? When is Firefox going to fix the issue? After Christmas I am looking into the Microsoft software......enough is enought!

Archivé 3 73

no browser safe from AI?

Firefox has been my entire family's browser of choice for as long as I can remember. Which one am I supposed to use now that Firefox won't quit shoving bloatware and dimi… (lire la suite)

Firefox has been my entire family's browser of choice for as long as I can remember. Which one am I supposed to use now that Firefox won't quit shoving bloatware and diminished performance at me? I'm also seeing articles stating that they plan on making it even worse with more AI. I'm supposed to let them steal my data and turn my browser into sludge with absolutely no benefit to myself? And they're asking me to donate to them on top of it???

Does anyone know of a viable Firefox alternative that isn't a chrome dupe?

Open 3 235

clicking isn't working

So out of nowhere, I can't use the back button, or delete pages by clicking the 'x. I can't even click on the settings icon, or any icon on the menu bar. When I hover ove… (lire la suite)

So out of nowhere, I can't use the back button, or delete pages by clicking the 'x. I can't even click on the settings icon, or any icon on the menu bar. When I hover over any web page title, it shows a small window of it, but I can't get rid of it. I didn't change anything, so what's going on?

Open 3 74

Mac Scaling Issues Moving from Clamshell mode to Built in Retina Display

Hello, for quite some time I have been encountering an issue where the scaling of browser elements gets broken when I unplug my Mac from its dock/external display and the… (lire la suite)

Hello, for quite some time I have been encountering an issue where the scaling of browser elements gets broken when I unplug my Mac from its dock/external display and then being using Firefox using the built in Retina display. This only impacts Firefox and renders Firefox completely useless until I quite Firefox and reopen it. It impacts all open Firefox windows. The attached screenshot explains it better.

Firefox 146.0 (aarch64) MacBook Pro 16-inch, 2023 macOS 15.5 (24F74)

Any ideas?

Open 3 133

Firefox locks up when browsing eBay

I have been dealing with an issue in Firefox on Windows 11 for several weeks now hoping for a fix soon but it has not come yet. When I am browsing on eBay, it will lock u… (lire la suite)

I have been dealing with an issue in Firefox on Windows 11 for several weeks now hoping for a fix soon but it has not come yet. When I am browsing on eBay, it will lock up and I have to identify the thread in Task Manger and kill it (just the runaway thread, not the entire program). I can then continue of eBay for a short time before it happens again. This only happens on eBay while just browsing, not bidding/buying. Is anyone else having this issue?

Résolu 3 184

firefox will only work in troubleshooting mode

Several weeks ago Firefox worked normally for me. I left for most of the day and when I got home Firefox no longer worked at all. Everything on my home page was gone an… (lire la suite)

Several weeks ago Firefox worked normally for me. I left for most of the day and when I got home Firefox no longer worked at all. Everything on my home page was gone and when I typed in websites - such as my e-mail program or Facebook, nothing ever came up. I'm not super browser savvy, but I opened the menu and under help was "trouble shooting mode". I didn't know what that was but figured nothing much more could go wrong with Firefox, so I chose that. I had to rebuild the websites I had in a row on the middle of the page. I didn't lose bookmarks, but everything else was different. So I left it that way.

Earlier today, Firefox wanted me to do another update. I thought maybe by agreeing to that, things might return to normal. Noooooooo. It's no better whatever. Now I don't know how to get out of troubleshooting mode to know if anything will work normally again.

I am seriously considering switching browsers, but I have a LOT of stuff bookmarked and that would be very intensive to build all those book marks in another browser.

Archivé 3 88

When playing YouTube videos in Firefox, the video constantly hangs or freezes. I have to restart the browser to continue playback. This happens every time I try to watch videos.

When playing YouTube videos in Firefox, the video constantly hangs or freezes. I have to restart the browser to continue playback. This happens every time I try to watch … (lire la suite)

When playing YouTube videos in Firefox, the video constantly hangs or freezes. I have to restart the browser to continue playback. This happens every time I try to watch videos on youtube. what is going on?

Open 3 60