Forum d’assistance Firefox

I use the latest version of firefox but videos on facebook and on other websites like online movies cant load. Videos on youtube works fine. Any idea how can i fix it ?

Recently, sites that use semi-colons instead of ampersands in their URLs have stopped working in Firefox 99.0.1 for me.

I suspect an add-on may have been recently updated, since those sites still work when I run them in a new private window. Is there an easy way to track down which add-on might be rewriting the URL?

I've been trying to open Weather Underground with Firefox using my new Macbook Pro (Monterey 12.3.1). The site pops up momentarily and then automatically jumps to a blank white screen. I could open it with Firefox on my old Macbook air and never had this problem. Any advice would be greatly appreciated.

Thanks, Gary

Hello, First let me thank Mozilla again for a great experience. I've been using Firefox as my main browser for many years and since some time I also started supporting Mozilla financially with whatever little I can with recurring payments. To the problem: since some time patch / commit view on HitHub with Firefox is broken. I guess many @mozilla have github accounts so you can open and read https://support.github.com/ticket/1318472 but to summarise: my first entry there was: ``` When viewing Linux kernel style Pull Requests on GitHub, using Firefox, TABs are displayed as 4 spaces, which is confusing, since the default is 8 spaces, which is also what is displayed in chrome and chromium. E.g. https://github.com/thesofproject/sof/pull/4747/commits/e9cc9312841a9329797b0b676335c8cb1a0dc779 ``` then a screenshot (attached) and a clarification to it: ``` As you can see there the patch area between lines 238 and 245 is wrongly indented by 4 spaces, whereas areas above and below are correctly indented by 8 spaces. ``` Then more: ``` No, space isn't used for indentation in that code. They can download raw code and verify, I'm sure they know how to do that. Why don't they just reproduce that themselves? Start Firefox, navigate to any PR commit like https://github.com/thesofproject/sof/pull/4884/commits/b19a64df2c2fcd63d7407ef500fd3312287c8995 and click arrows above and below the diff to display surrounding code. Then navigate to or download the raw patch https://github.com/thesofproject/sof/commit/b19a64df2c2fcd63d7407ef500fd3312287c8995.patch to see TABs used everywhere. Should be very easy to verify. ``` and their last reply was ``` From a technical standpoint this is not a regression. It's a problem with the way firefox interprets the combination of the tab-size css and the particular markdown we use for our diffs.

After reviewing the Issue in more detail there it has not been prioritized and will most likely not be addressed in the near future. ``` This is a deal-breaker for me. I spend hours daily reviewing GitHub pull requests. And I'd really not want to use a different browser just because of this... Please help! Thanks Guennadi

Hello team,

In our website www.beutics.com is facing loading issues in mozilla browser use by computer. there no issues in mobile app & any other browser. can you please help me to fix this issues.

AOL Mail and Twitter no longer load starting today using the Firefox browser. Have restarted and pretty much spent a couple hours trying to fix on my own. AOL keeps trying to load the mail but won't...but works great on my IPAD and my IPhone. Same with Twitter...it's just stuck on the loading screen. Cleared history and cache but nothing works. HELP.

Hi, Its been happening for a while now and i assumedd it was hardware related in the past but after upgrading the rig i thoguht id see if it changed but it didnt i can even run stress tests pushing gpu and cpu to the max and still the video plays fine but when i go into another fullscreen application the freezing/stuttering begins, when i go on most if not any website that streams video, Netflix/Twitch are the main culprits when i tab into another appliaction they stutter if not freeze completley but the audio remains fine, i tried to troubleshoot and come up short so thought id try my luck here, Ive tried disabling (Even uninstalling) all plugins and restarted and no joy, created a new profile and used that, no joy, however when i launch firefox in troubleshooting mode from about:support the issue isnt present and i cant figure out what the issue is since it occurs on a new profile with no changes or addons which i thought was the same as launching in troubleshooting mode but there seems to be something different which i hope to find out, streaming outside the browser through apps like netflix works fine when im in another application just not in browser specs are below if it helps:

FF Version: 99.0.1 (64-bit) GPU: RTX3090 (Around 80% usage at absoulte maximum in another game for instance so still room it can be around 50% when on low demand applications and stutter still happens) CPU: I7-12700K (Around 50-60% usage in a high demand game so without that its barely even using any effort) RAM: 32GB 4800Mhz (Again under load still half of that left to use) Internet download speed: 1Gbps (Doesnt flucuate from monitering it, hard wired via ethernet)

Summery:

My profile: Stutters Freezing My profile all addons disabled: Stutters Freezing Brand New profile with nothign changed (And not logged in): Stutters Freezing Launch in troobleshooting mode from about:support: No stutters/freezing (Even when the hardware is being pushed)

I've used your firefox for my browser for many years and now Sam's Club Credit Card website says you do not support it. Help me fix it for samsclubcredit.com

My application www.myfloorschedule.com has always worked well with Firefox. Beginning last month users report that they are being taken back to the home page while trying to work in the application. This occurs intermittently. Internally, our code does returns you to the home page when the session variable is null. I am able to replicate this problem. It occurs all the time when I turn on strict privacy. But with strict privacy off, it still occurs, although not on every page, all the time.

I suspect Firefox because testing with Chrome and Edge give no similar problem.

Thanks for any ideas on this. Terence

I'm helping my elderly neighbour. She sought help because she can no longer login to her online banking account in Firefox. The problem is confined to Firefox. If she uses Edge, she logs in without any problems.

She is using Windows 10 pro 64-bit.

I have an account with the same bank and when I tried to login to my account I received the same error.

I attempted to uninstall Firefox and was prompted to Refresh Firefox instead; this I did and it took some 15 minutes to complete the refresh process. But still the problem persisted.

I then uninstalled Firefox; downloaded the Firefox install package and installed it. This also started a Refresh process which this time only too about 10 seconds. However, still the failure to login to the bank account persisted.

The bank error code is CA_500.IDP_402 but this does not provide any clues to the cause of the problem.

Of course, she could just switch to using Edge but she is familiar with Firefox and would rather not chnage browsers.

Are there any suggestions to investigate and resolve this issue?

Hi,

Let me start with two points: (a) this is the first time that I've used this site, so if I do anything wrong please just tell me and I won't do it again, and, (b) I'm no technician (I deliberately use Firefox because I believe in Mozilla's business principles, not because I think Firefox is technically superior to other browsers - although I'm quite prepared to believe that it is) but I can follow instructions. OK, so having said that …

I am using the latest version of Firefox [98.0.2 (64-bit)] on a bog standard Dell laptop under Windows 10 [Edition Windows 10 Home, Version 21H2, OS build 19044.1620, Windows Feature Experience Pack 120.2212.4170.0].

I have recently opened an HSBC bank account. If I try to access their UK online banking site (https://www.hsbc.co.uk/) using Firefox (which I should very much prefer to do than with any other browser), it is missing the most important feature of 'Chat' (the only sensible way of talking to HSBC without having to endure a half-hour wait). However, if I access it using any other browser (e.g., Microsoft Edge) the 'Chat' facility is available in the bottom right-hand corner of the screen. Please note that with Firefox I am using a 'container' (called HSBC) - I don't think that Edge has similar facilities.

Can anybody please tell me whether I might have some setting or other (e.g., say something to do with 'pop-ups' which I think that the HSBC's 'Chat' facility uses) set incorrectly?

Thank you and best regards

John

I've tried using the websites in the title all day and none of them work at all. Netfilx gives me the 7701 error code, Twitch gives me the error #4000, and HBOMax and Disney+ stay loading. I've tried a lot of the solutions I've seen (turn on and off the drm player, delete cookies, reset cache, refreash firefox, uninstalling and reinstalling firefox, updating drivers, removing all addons) and none of them have worked. The same thing happens with Opera. I've tried using Chrome and that seems to be working well so I don't think it has to do witth my computer.

I can't open a particular site i watch in private. I refreshed browser; I gave permissions off and then on or enhanced tracking off then on and neither nor changed anything. The website help desk that i tried opening verified password asked which browser and still it wouldn't open when putting correct information password and user name in. Any suggestions? I didn't do anything different and thought it was the website but i'm member and nothing's changed on their end.

Hello, so Uh from some point my we pages stopped working when they are using Javascript page like wormhole.app for example and when I launched Firefox, my theme was disabled and all my extensions were installed, but not showing in the extension bar

They had invisible icons which can be clicked on and show text like "dark reader etc." But when you click them it doesn't show anything I'm on windows 10

I have Firefox 99.0.1 (64-Bit) now & have not had a problem in the past accessing https://customer.xfinity.com/#/services/internet#usage.

Now, it partially loads & often get the "SSL_ERROR_BAD_MAC_ALERT" error.

In looking it up, this error appears to be specific to Firefox.

It was an issue 3 years ago: [https://support.mozilla.org/en-US/que.../1256432].

For the past few years, Firefox has had more problems with websites that work fine in other browsers, even the EDGE browser. Even in the 3-year-old bug mention above, it works in other browsers, but in the Firefox browser fails.

Firefox needs to fix this bug. It should not be an issue for over 3 years, especially when it works fine in other browsers.