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firefox crashing - is there FF support we can pay for help?

we have all Win10 in our enviromnet with 200+ endpoints all running FF as default browser. Our core banking platform is supported in FF and many of our 3rd party apps re… (lire la suite)

we have all Win10 in our enviromnet with 200+ endpoints all running FF as default browser. Our core banking platform is supported in FF and many of our 3rd party apps require us to use FF. Since the FF update in June, we are having random users crash everyday and the only thing that will get them working is to re-install FF we have the latest ESR and the regular version all on latest versions . Out of 200 or so PCs, we have at least 4 or 5 random users crashing daily. its not happening for me, but for many others its a regular thing.

Is there a paid option for FF support to help troubleshoot this? we cannot just go to another browser at this time. below is an example of error. can provide crash reports if needed. we have sent some crash reports but nothing so far has fixed this. Boss man thinks its due to one program or another causing this to close xul.dll __ just started crashing again with every launch.

AvailablePageFile: 10948079616 AvailablePhysicalMemory: 3160023040 AvailableVirtualMemory: 138531589087232 BreakpadReserveAddress: 2081169473536 BreakpadReserveSize: 83886080 BuildID: 20200429190206 CPUMicrocodeVersion: 0xb4 CrashTime: 1588969132 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1588767561 ModuleSignatureInfo: {"McAfee, Inc.":["EpMPThe.dll","EpMPApi.dll"],"Microsoft Corporation":["msvcp140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["nsi.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","winmm.dll","webauthn.dll","DWrite.dll","wsock32.dll","WINMMBASE.dll","usp10.dll","wbemsvc.dll","wbemprox.dll","wbemcomn.dll","version.dll","dbgcore.dll","dbghelp.dll","wtsapi32.dll","dhcpcsvc.dll","avrt.dll","credui.dll","nlaapi.dll","d3d11.dll","wshbth.dll","uxtheme.dll","dwmapi.dll","ntmarta.dll","DXCore.dll","dxgi.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","profapi.dll","windows.storage.dll","msvcp_win.dll","cryptsp.dll","bcrypt.dll","wintrust.dll","ucrtbase.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","cfgmgr32.dll","bcryptPrimitives.dll","win32u.dll","oleaut32.dll","msvcrt.dll","sechost.dll","user32.dll","advapi32.dll","psapi.dll","SHCore.dll","shlwapi.dll","combase.dll","ws2_32.dll","setupapi.dll","imm32.dll","clbcatq.dll","shell32.dll","gdi32.dll","rpcrt4.dll","ole32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 1414 StartupCrash: 1 StartupTime: 1588969132 SystemMemoryUsePercentage: 62 ThreadIdNameMapping: 680:"Gecko_IOThread",18824:"JS Watchdog",19360:"JS Helper",2804:"JS Helper",1884:"JS Helper",14320:"JS Helper",1656:"JS Helper",13604:"JS Helper",12392:"JS Helper",16680:"JS Helper",4912:"Timer",16648:"Link Monitor",12732:"Socket Thread",15080:"BGReadURLs",6128:"LSP Annotator", Throttleable: 1 TotalPageFile: 18174980096 TotalPhysicalMemory: 8511303680 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 3.04721 Vendor: Mozilla Version: 68.8.0

This report also contains technical information about the state of the application when it crashed.

Demandé par gdonohue il y a 2 ans

Dernière réponse par cor-el il y a 1 an

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FF 68 ESR: can't install any addon

Hello, I'm using FF 68.12.00 ESR (Linux x64). Any page at addons.mozilla.org looks like the attached image. No visible text. Other pages look ok. … (lire la suite)

Hello, I'm using FF 68.12.00 ESR (Linux x64). Any page at addons.mozilla.org looks like the attached image. No visible text. Other pages look ok.

Demandé par exched il y a 10 mois

Dernière réponse par exched il y a 10 mois

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PDF download button needs Save As

I'm on Mac. When I open a PDF in Firefox I get a print button and a download button. The download button does not offer a Save As option. It simply uses the name used in … (lire la suite)

I'm on Mac. When I open a PDF in Firefox I get a print button and a download button. The download button does not offer a Save As option. It simply uses the name used in the browser - often this is a number or day or some other appellation that is less useful than allowing me to rename the PDF myself. Chrome offer to rename the file before saving but I hate Chrome.

Maybe I'm overlooking something?

Demandé par junk8 il y a 2 ans

Dernière réponse par Philip il y a 1 an

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How to disable the sidebar in Firefox?

Since there is no longer a way to disable ctrl+b for bookmarks sidebar and ctrl+h for history sidebar, how does one completely disable the sidebar where nothing comes up … (lire la suite)

Since there is no longer a way to disable ctrl+b for bookmarks sidebar and ctrl+h for history sidebar, how does one completely disable the sidebar where nothing comes up no matter what is pressed? I want to completely trash the sidebar.

OS: Debian 10 DE: xfce FF: 68.11.0esr (64-bit)

Demandé par Lady Aleena il y a 1 an

Dernière réponse par cor-el il y a 1 an

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how to backup 100's of firefox extensions individually?? FEBE cannot be seen!

I have a LOT of extensions, that need sorting out due to possible clashes... febe at http://softwarebychuck.com/ was the normal way to save very extension, including ma… (lire la suite)

I have a LOT of extensions, that need sorting out due to possible clashes... febe at http://softwarebychuck.com/ was the normal way to save very extension, including many other things!

I seem to have problems with clashing addons, and need a way to restart fresh, without spending DAYS finding , loading and testing each one, whithout causing a mess..

Demandé par comnut il y a 1 an

Dernière réponse par FredMcD il y a 1 an

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another language keyboard doesn't work in my firefox on kali linux

I switched my local keyboard layout and tried to type my language(myanmar-burmese) in firefox. But It doesn't work in my firefox browser. Instead of my language,it's typi… (lire la suite)

I switched my local keyboard layout and tried to type my language(myanmar-burmese) in firefox. But It doesn't work in my firefox browser. Instead of my language,it's typing English. My language keyboard work in other applications i.e terminal, text editors, etc. How can I fix it? suggestions please!

Demandé par sitharhlaing17 il y a 1 an

Dernière réponse par Paul il y a 1 an

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How to disable verification when I work offilne

I have observed that work offline is possible only when site has been verified which makes it nightmare. If I restart the browser w/o connection any site cannot be verifi… (lire la suite)

I have observed that work offline is possible only when site has been verified which makes it nightmare. If I restart the browser w/o connection any site cannot be verified and, hence, offline does not work!

Please, tell me how to disable verification: 1) in general, and 2) while working offline.

PS: From version 57 if I remember correct, no multi rows, no extra Tool Bar, no Tab Mix Plus, no Session Manager, no automatic download start with DownThemAll!, no work offline, etc. Firefox >= 57 has destroyed the best UI experience!

Demandé par GPT il y a 2 ans

Dernière réponse par GPT il y a 2 ans

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Preview images not showing on WaterFox

Online shopping using WaterFox (example screenshot attached) at Walmart & other websites, preview webpages are not showing images. However using Microsoft Edge web br… (lire la suite)

Online shopping using WaterFox (example screenshot attached) at Walmart & other websites, preview webpages are not showing images. However using Microsoft Edge web browser the preview images load just fine. (example screenshot attached) I disabled all extensions in WaterFox but it made no difference

I did explore the "knowledge base" but could not find a fix for the problem, but would welcome any help

you could send my way. Also have a problem on some web pages that use a "chat" application. Clicking on the "chat" link does not activate the chat window. However, there again, chat window opens fine in MS Edge. Thanks!

Demandé par kkdj il y a 6 mois

Dernière réponse par kkdj il y a 5 mois

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Automatically upgrade from FF ESR 68 to FF ESR 78.2

Hi, The official browser FireFox version in our company is FIREFOX ESR 68. Today some computers (windows 10) are automatically updated to FIREFOX ESR 78.2 but not others.… (lire la suite)

Hi,

The official browser FireFox version in our company is FIREFOX ESR 68. Today some computers (windows 10) are automatically updated to FIREFOX ESR 78.2 but not others.

This is a problem because we were going to open at FF ESR 78.3 from September 21 only. Can you tell us how to avoid this update to an intermediate version ?

Best regards, Patricia

Demandé par patricia.clermont il y a 1 an

Dernière réponse par patricia.clermont il y a 1 an

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A Windows update caused all my bookmarks and history (and most cookies) to disappear. Im on Firefox 68.10.0esr

Edited to correct some history -- so the followng transcript may be a bit out of synch -- I will state my current question below. Two things happened at the same time --… (lire la suite)

Edited to correct some history -- so the followng transcript may be a bit out of synch -- I will state my current question below.

Two things happened at the same time -- I uninstalled Adobe Flash, and a Windows Update ran. I didn't notice the Windows update, so I blamed the wrong thing, the Flash uninstall. It was WIndows.

The Windows update caused all my bookmarks and history (and most cookies) to disappear. I'm on Firefox 68.10.0esr

I found my Profiles at C:\Users\[me]\AppData\Local\Mozilla\Firefox\Profiles but I don't understand what's in there enough to fish the bookmarks out, and I don't see anything that looks like "15 backups" promised by the Mozilla help pages.

Where are my Bookmark backups?

Demandé par BostonBowTie il y a 1 an

Dernière réponse par Terry il y a 1 an

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Password manager: how to manually add a new login / password for a site?

Dears, Due to a mysterious reason, the password manager of firefox on my home PC does not want to keep in memory my login/pwd for a given site. I mean: this works well f… (lire la suite)

Dears,

 Due to a mysterious reason, the password manager of firefox on my home PC does not want to keep in memory my login/pwd for a given site. I mean: this works well for other sites (as well a brother site of the problematic one, as well as the problematic site with the same version of firefox but on another PC). But, never mind.

As a workaround, I would like to be able to manually add a new login/pwd in the password manager. How to do this?

Best regards Christophe

Demandé par christophe.lohr il y a 1 an

Dernière réponse par cor-el il y a 1 an

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wrost browsrs is firefox

i m downloading files and some are canceled automatically... what's this i wanna contact by a call.................. and like other browses as i close browers and reopen … (lire la suite)

i m downloading files and some are canceled automatically... what's this i wanna contact by a call.................. and like other browses as i close browers and reopen it and continew download it is failes.! what a bad browser :/ solve it i m using linux so i m unable to use my fav browsers i m obliged to use this but really i have a very bad experience with this browers

Demandé par vikingracer1111 il y a 1 an

Dernière réponse par Clinton Njiru il y a 1 an

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webpage screenshot and editing on window 7

It is possible to screenshot the whole webpage on my friend's window 7 HP laptop by right clicking and selecting screenshot when using firefox,while right clicking does n… (lire la suite)

It is possible to screenshot the whole webpage on my friend's window 7 HP laptop by right clicking and selecting screenshot when using firefox,while right clicking does not display screenshot option on other laptops.What is the problem/solution?

Demandé par tackleflight il y a 1 an

Dernière réponse par cor-el il y a 1 an

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How do I modify the font for the History list and the bookmarks Toolbar?

Is there any way I can increase the font size or bold the entries on the History list and the Bookmarks Toolbar? CTRL-+ does it for the rest of the screen but not for the… (lire la suite)

Is there any way I can increase the font size or bold the entries on the History list and the Bookmarks Toolbar? CTRL-+ does it for the rest of the screen but not for the History list.

Demandé par Fire Marshal Bil il y a 1 an

Dernière réponse par Fire Marshal Bil il y a 1 an

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HTML file formatting is messed up

It looks perfectly fine in Edge and Chrome. The file is here: https://app.box.com/s/e3chmmwqt9jx88q7bkowikdhqx12nd2j I have included the rendering screen shots for all th… (lire la suite)

It looks perfectly fine in Edge and Chrome. The file is here: https://app.box.com/s/e3chmmwqt9jx88q7bkowikdhqx12nd2j I have included the rendering screen shots for all three browsers. Thanks.

Demandé par thalaharate il y a 1 an

Réponse de cor-el il y a 1 an

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Youtube videos playing extremely fast

Linux debian 8 / Firefox 68.9.0ESR Since Firefox crashed on me a couple months ago, all online videos play at excessive speed (at least 5x normal speed, probably faster).… (lire la suite)

Linux debian 8 / Firefox 68.9.0ESR Since Firefox crashed on me a couple months ago, all online videos play at excessive speed (at least 5x normal speed, probably faster). There is also no longer any sound, but that could be due to the speed of the playback (sound in all other programs work fine)?

I have rebooted my computer a couple times since then, and tried creating a brand new profile, but there is no change. I've been running this version of firefox for several months so that hasn't changed. I also had not applied any updates to my OS recently before this problem started happening, although I did try updating after the problem showed up... still no resolution. I assume the crash has nothing to do with this problem since a clean profile hasn't made a difference.

I'm stumped. There are tons of google results about videos playing too slow, but I've found nothing about videos playing at lightning speed. Checking youtube directly, playback speed is set to normal although setting it to 0.25 slows it down enough I can at least see what's happening. I just don't know what else to look for?

Demandé par shdwdrgn1 il y a 2 ans

Dernière réponse par shdwdrgn1 il y a 1 an