Forum d’assistance Firefox

I have followed instructions, read the articles and they don't help. I understand that I can set up an exception for particular trusted sites by clicking on the icon that looks like a lego block beside 'Mozilla Foundation' but it doesn't stay available for long enough.

My P/C started automatically in safe mode a few days ago. I took it to my repair guy & he fixed it. When he tried to open Firefox, error message as stated above was displayed. Since then, Browser does not seem to work as well as before. I believe all he did was to download a fresh copy. My question - should I try a Refresh of Firefox to remedy the problem or can you suggest anything else to try first?

Today Feb15th after prompting I chose to upgrade my firefox browser. However on starting up the new version, to my dismay, my bookmarks have disappeared (I had a lot) and my web browser history. After some research Mozilla states that bookmarks and web history is stored in the file places.sqlite file. How do I recover bookmarks and history from this file? My places.sqlite file is over 10 Mb in size which suggests to me that info is inside it. I'd be grateful for any and all assistance.

I'm on 44.0.2 and tried all of the suggested fixes, such as using:

 1) about:permissions and setting Fullscreen on either for all sites or a specific on.
     NOTE:  The Fullscreen setting no longer exists on 44.0.2 for about:permissions
 2) Using the Page Info -> Permission and again setting Fullscreen to always allow.
     NOTE:  The Fullscreen setting no longer exists on 44.0.2 for Permissions with Page Info

The specific failing URL with a video is:

http://www.gq.com/story/damn-daniel-vans-ellen-lifetime-supply

When you press the Fullscreen button on the video it brings up the help page at:

https://support.google.com/youtube/answer/6276924

Those instructions do NOT work for Firefox 44.0.2 nor do any of the currently available via search helps using Firefox search or forums.

I'm looking for another solution, I guess based upon the recent changes. SIGH!

Why push out code faster than the help file and/or documentation?????????

Hi guys! I have some PCs with Firefox 44.0.2 installed. Some of them, when we access a website that use geolocation, Firefox shows us a warning to share the location but it does not show the options "Always Share Location" and "Never Share Location", firefox shows just the "Not now" option.

An internal page at work (so unfortunately I can't share a link) just shows "A plugin is needed to display this content" instead of video content. Doing an "Inspect element" shows that the content is an mp4 video in an object tag.

I understand that Firefox should be able to play mp4 video, as long as I have the required codec: https://developer.mozilla.org/en-US/docs/Web/HTML/Supported_media_formats

I tried the Windows update files suggested here: https://support.mozilla.org/en-US/questions/1047078 but they would not install on my Windows 7 64-bit system (I get a message that they do not apply to my system).

On the same post, it suggested checking the values of media.windows-media-foundation.enabled and media.directshow.enabled in about:config. The first setting does not exist for me, and the second setting is enabled (set by default). Interestingly, the test site on that page works fine for me ( http://techslides.com/demos/sample-videos/small.mp4 ).

Since the "supported media formats" page specifically mentions H264 encoded MP4 as needing a plugin, I checked my addons page for plugins that need enabling. All are enabled or set to "ask", but there is one plugin that seems relevant, that is permanently stuck on "will be installed shortly" status: the Cisco OpenH264 video codec.

Since this plugin seems like it might be relevant, I tried to find a way to force a manual installation. I tried setting the media.peerconnection.video.h264 setting in about:config as suggested here, but that did not change any behavior as far as I can tell: https://support.mozilla.org/en-US/questions/1047159

I tried downloading the zip file manually from http://ciscobinary.openh264.org/openh264-win32-v1.1-Firefox33.zip and extracting to C:\Users\{myUserName}\appdata\Roaming\Mozilla\Firefox\Profiles\{idOfSomeKind}.default\gmp-gmpopenh264\1.1 as suggested here: https://support.mozilla.org/en-US/questions/1013339

That did not work either. I did not understand the part about media.gmp-gmpopenh264.* prefs; none of those settings exist in my about:config except for media.gmp-gmpopenh264.autoupdate.

The media.gmp-gmpopenh264.provider.enabled option noted on https://support.mozilla.org/en-US/questions/1029174 does not exist.

In case it's not obvious, I did restart Firefox after every about:config change.

How can I convince Firefox to play embedded mp4 video? What plugin do I need and how do I install it, if I need one?

On a new (2/12/16) ASUS laptop, from the time I installed Flash it crashes every time a video or ad or game is played. I've followed all of the steps Firefox recommends with no change. I've even removed Flash and then reinstalled with no change.

How do i restore logitech keyboard addon removed by Mozilla I have downloaded the latest version of set point from the Logitech website ... please help asap - i need this on screen keyboard caps lock/ numlock indicator

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops responding when I just quit the app so I have to force quit it. I've tried all the troubleshooting steps: Changing proxy, enabling/disabling firewall etc. but none of it seem to work. It's really annoying at this point! Any help?

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it just gives me a screen that says '500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix." with a big blue 'Home' button that takes me nowhere (see image attached).

Does anyone here know where on my computer my Firefox logins/passwords are stored? What is the file extension and name? When I login via my Master password it say the following: "Logins for the following sites are stored on your computer" However I cannot find where the above information is located on my computer.

Even though I have set google as my homepage, Yahoo opens as default homepage and then certain websites dosen't open and shows the error DNS solution yahoo error. Here is the screenshot copy of the error.Your support would be much appreciated. Thanks

Since the 44.0 update, Firefox takes at least 30 seconds and up to 2 minutes to start on my computer. Downgrading to 43.0.4 fixes this problem. I thought that 44.0.2 might work, since it reported a bug fix that sounded similar, so I upgraded to 44.0.2, but the problem came back and I am about to re-downgrade. I don't want to remain on the 43 version forever, so I am reporting my problem in hopes that other people may be having it as well and it may be something Mozilla can fix.

Details: I'm running a 64 bit version of Windows 10. I'm also using Avast anti-virsus, which may be a problem, but it works fine with Firefox 43.

Mozilla Crash Reports Search

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Select Version: Report:

Super Search Firefox 44.0.2 Crash Report [@ SHA512_Compress ] Search Mozilla Support for Help ID: bp-b4d541f1-fbf0-4df4-bf6d-13feb2160221 Signature: SHA512_Compress

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature SHA512_Compress More Reports Search UUID b4d541f1-fbf0-4df4-bf6d-13feb2160221 Date Processed 2016-02-21T06:07:06.384087+00:00 Uptime 5 Last Crash 172506 seconds before submission Install Age 798676 since version was first installed. Install Time 2016-02-12 00:15:39 Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 10.0.10586 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 60 stepping 3 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffa4bff2c6 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x13c2, AdapterSubsysID: 29743842, AdapterDriverVersion: 10.18.13.6191 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+

Processor Notes processor_ip-172-31-4-164_1322; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Hyper-V RAW : 2 : 1 : 

Adapter Vendor ID

0x10de

Adapter Device ID

0x13c2

Total Virtual Memory

4294836224

Available Virtual Memory

3660476416

System Memory Use Percentage

17

Available Page File

46260576256

Available Physical Memory

21323792384

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread (59) Frame Module Signature Source 0 freebl3.dll SHA512_Compress security/nss/lib/freebl/sha512.c 1 freebl3.dll SHA512_Update security/nss/lib/freebl/sha512.c 2 softokn3.dll NSC_DigestUpdate security/nss/lib/softoken/pkcs11c.c 3 nss3.dll PK11_DigestOp security/nss/lib/pk11wrap/pk11cxt.c 4 xul.dll mozilla::psm::CertIDHash security/certverifier/OCSPCache.cpp 5 xul.dll mozilla::psm::OCSPCache::Entry::Init(mozilla::pkix::CertID const&) security/certverifier/OCSPCache.cpp 6 xul.dll mozilla::psm::OCSPCache::Put(mozilla::pkix::CertID const&, mozilla::pkix::Result, mozilla::pkix::Time, mozilla::pkix::Time) security/certverifier/OCSPCache.cpp 7 xul.dll mozilla::psm::NSSCertDBTrustDomain::VerifyAndMaybeCacheEncodedOCSPResponse(mozilla::pkix::CertID const&, mozilla::pkix::Time, unsigned short, mozilla::pkix::Input, mozilla::psm::NSSCertDBTrustDomain::EncodedResponseSource, bool&) security/certverifier/NSSCertDBTrustDomain.cpp 8 @0x4a

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Hello. I followed lots of forum posts with information on how to restore a .js session, and I've done this long ago. I must be doing something wrong but I renamed "upgrade.js-20160315153207" to sessionstore.js and moved it to my profile folder. Firefox won't load this .js file. I looked at the file and see all my url's in there so I know it's there. I tried following my threads including this one: https://support.mozilla.org/en-US/questions/1012716

I have firefox version 44.0.2. I appreciate any help. Thank you.

I tried to log in to my firefox account to ask for a link to reset my password. I didn't recieve it in my email address. Also how do i repin a site to my main board. Thanks

I'm kind of a newbie, and have never seen an .xul file in my life. My grandmother has an .xul file that she's trying to open, but it won't work. Stupidly, I updated the OS from Snow Leopard (10.6) to El Capitan (10.11) and I'm not sure if that was the source of the problem. I looked everywhere for a solution, or some way to open it, but all evidence pointed to Mozilla Firefox. When I double-click the .xul file, it opens in Firefox and the error message reads:

Remote XUL

This page uses an unsupported technology that is no longer available by default in Firefox.

   Please contact the website owners to inform them of this problem.

Okay..? I tried installing the Remote XUL File Manager to help me with this. I tried to add the domain by copy and pasting the url of the file, which is "file:///Volumes/ANCESTRY/HannahLane1940census%20-%20Copy%20-%20Copy.xul". But I get:

XML Parsing Error: undefined entity Location: file:///Volumes/ANCESTRY/HannahLane1940census%20-%20Copy%20-%20Copy.xul Line Number 586, Column 7: <checkbox id="trackingProtection"

When I open it on her Windows laptop, the file extension changes to .htm, which I assume is because Macs don't support .htm or .html file extensions anymore. When I try to open that in any browser, I get:

%brandDTD; %globalPreferencesDTD; %preferencesDTD; %privacyDTD; %tabsDTD; %searchDTD; %syncBrandDTD; %syncDTD; %securityDTD; %sanitizeDTD; %mainDTD; %aboutHomeDTD; %contentDTD; %applicationsDTD; %advancedDTD; ]>

I have tried installing previous versions of Firefox, (I have 44) but to no avail. I have also tried running it in safe mode, and completely restarting and refreshing the Firefox application itself. Can anyone help me? I honestly feel guilty for updating to El Capitan, and I hope there's a way to use Remote XUL Manager so I can open this file.

I've been trying to comment on WordPress blogs anonymously (i.e. where you simply type in your screenname and email address) since the update to Firefox 44, and what happens is that it refreshes the page and takes me to the top without posting the comment. At first I thought it may be the moderator of the sites, but I wrote one and they said that they weren't blocking or removing my comments, so they are simply not making it through. I can't imagine which plugin or extension could be causing this as I've played with them to no avail.

Anyone else having this problem.