Afficher les questions étiquetées : Afficher toutes les questions

Laptop stolen

Can you please log out my mozzila account on my laptop, i just have 1 laptop and it was stolen by someone, i just need to log out my mozzila account for my safety, so the… (lire la suite)

Can you please log out my mozzila account on my laptop, i just have 1 laptop and it was stolen by someone, i just need to log out my mozzila account for my safety, so the laptop will not have any of my data

Demandé par Rio Ibrahim il y a 2 mois

Dernière réponse par James il y a 2 mois

accounts

Hello, I want to make sure I do not have any paying services active earlier this year i had issues with data breach I did cancel some services but, i did not realize some… (lire la suite)

Hello, I want to make sure I do not have any paying services active earlier this year i had issues with data breach I did cancel some services but, i did not realize some came all from Mozilla like Firefox relay,mozilla vpn, mozilla monitor etc. I also seem to have created at some point two accounts one using my gmail and one using my hotmail since both emails had the data breach issues. Please contact me to confirm cancellation of any active memberships ( i do not want them any longer) using [edited] @gmail.com , [edited] @gmail.com Please delete all data of my accounts or any other information you obtained during services given. you can reach me also at [edited phone# from public community support forum]. Thanks, luise rintelen thompson

Demandé par NONEEDTOKNOW Know il y a 2 mois

Dernière réponse par James il y a 2 mois

My account has been restricted and I need help recovering access to it.

Hello, My account has been restricted and I am unable to log in. I did not receive a clear explanation about why it was restricted. I use this account to sync my bookmark… (lire la suite)

Hello, My account has been restricted and I am unable to log in. I did not receive a clear explanation about why it was restricted. I use this account to sync my bookmarks and saved data, and I really need access again. Please help me understand why my account was restricted and what steps I need to take to recover it. Thank you for your help.

Demandé par eyasuesayas626 il y a 3 jours

Dernière réponse par Konstantina Papadea il y a 3 jours

Marketplace plugin

Recently a team member left our organisation. He used to run a job to save the plugins in Mozilla marketplace. Now we have the Key and security but we dont have the email… (lire la suite)

Recently a team member left our organisation. He used to run a job to save the plugins in Mozilla marketplace. Now we have the Key and security but we dont have the email ID which was used for the same. At this point in time, we are unable to proceed further with our business activity. Please assist me with this.

Demandé par Raghu il y a 5 mois

Dernière réponse par TyDraniu il y a 5 mois

Facebook disabled problem

Hello Facebook Team, My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Communi… (lire la suite)

Hello Facebook Team,

My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Community Standards.

This account is very important to me as I have been using it since 2014 to connect with my friends, family, and community.

I kindly request that you review my account again. I am happy to provide any identification documents needed to verify my identity.

Thank you for your time and support.

Sincerely, (Soe Kyaw Thu Soe)

Demandé par Mr. Kyaw Thu Soe il y a 5 mois

Dernière réponse par Paul il y a 5 mois

unable to update email associated with account

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because … (lire la suite)

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because the primary email has been defunct for years. (I have had no reason to enter the account since that time.) Therefore I cannot receive the code to allow me to add the email. How can I proceed? Thanks in advance. PS, please respond to my current email, which is [edited from public] @gmail.com; as the notification that there has been a response will go to the prior(defunct) email too! Thanks.

Demandé par deadsteen il y a 4 mois

Dernière réponse par Paul il y a 4 mois

I have Windows 10 and don't want to lose all my files.

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--… (lire la suite)

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--some can be discarded but I need and want to keep others. I am a senior and not completely computer savvy.

Demandé par Jacque Johnson il y a 4 mois

Dernière réponse par Denys il y a 4 mois

How do I enter my account recovery key?

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why? Moderator note: This question has been edited to … (lire la suite)

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why?

Moderator note: This question has been edited to remove sensitive information.

Demandé par Stephanie Mortimer il y a 4 mois

Dernière réponse par Denys il y a 4 mois