Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.
Résolu Archivé

Firefox crashes when I click Help>Troubleshoot info

Firefox Résolution de problèmes
DustyPhil a répondu
DustyPhil
DustyPhil

Firefox has recently started to crash on certain websites. It started as a shockwave error or slow plugin script. After my first reinstall that problem has ceased, but still would crash on other sites. I completely reinstalled Firefox, started in safe mode, no plugins and it still crashes on certain sites. When it crashes it doesn't offer a report of the crash. If I click Help > Troubleshoot info, it crashes.

Firefox has recently started to crash on certain websites. It started as a shockwave error or slow plugin script. After my first reinstall that problem has ceased, but still would crash on other sites. I completely reinstalled Firefox, started in safe mode, no plugins and it still crashes on certain sites. When it crashes it doesn't offer a report of the crash. If I click Help > Troubleshoot info, it crashes.

Toutes les réponses (2)

kobe
kobe

Solution choisie

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

DustyPhil
DustyPhil Auteur de la question

Thanks Waka,

I was able to resolve the issue by installing an updated driver for my video card.