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I keep having a new page open when I click on a button. For instance, when I clicked the "category" to get to this page, another page opened for Norton.

Publié

For instance, trying to navigate to this page caused another page to open with a Norton advertisement. Doesn't happen every time, but every 3-4 times. I have gotten QuiBids, Redbox, RxConnection, and Car Insure besides Norton. I can't figure out how to stop this.

Solution choisie

hello OKHiltibrand, this sounds like a problem caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (especially Word Layers 3, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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Détails additionnels sur le système

Plugins installés

  • Google Update
  • Shockwave Flash 11.9 r900
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • GEPlugin
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Media Go Detector Plug-in
  • Picasa plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • VLC media player Web Plugin 2.0.0-rc
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 24.0
  • Agent utilisateur : Mozilla/5.0 (Windows NT 5.1; rv:24.0) Gecko/20100101 Firefox/24.0
  • URL d'assistance : https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • All-in-One Sidebar 0.7.20 ({097d3191-e6fa-4728-9826-b533d755359d})
  • New tab 5.0.0.9092 ({348A95A8-B9AB-D6CA-22E9-923BE6250C62})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Word Layers 3 (ugnraew@jqhljqmpngx.net)
  • AVG Security Toolbar 17.0.1.12 (avg@toolbar) (inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (inactive)
  • Music Toolbar (Dist. by Bandoo Media, Inc.) 1.5.0.0 ({083f85f7-38b4-458e-bf5f-f2844cba8b8a}) (inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (inactive)
  • Tidy Network 5.0 (tidynetwork@tidynetwork) (inactive)

JavaScript

  • incrementalGCEnabled : True

Accélération graphique

  • adapterDescription : ATI Radeon HD 2400 PRO
  • adapterDescription2 :
  • adapterDeviceID : 0x94c3
  • adapterDeviceID2 :
  • adapterDrivers : ati2dvag
  • adapterDrivers2 :
  • adapterRAM : Unknown
  • adapterRAM2 :
  • adapterVendorID : 0x1002
  • adapterVendorID2 :
  • direct2DEnabled : False
  • direct2DEnabledMessage : [u'tryNewerDriver', u'10.6']
  • directWriteEnabled : False
  • directWriteVersion : 0.0.0.0
  • driverDate : 5-15-2009
  • driverDate2 :
  • driverVersion : 8.620.0.0
  • driverVersion2 :
  • info : {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active : False
  • numAcceleratedWindows : 2
  • numTotalWindows : 2
  • webglRenderer : Google Inc. -- ANGLE (ATI Radeon HD 2400 PRO Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote : False
  • windowLayerManagerType : Direct3D 9

Préférences modifiées

  • browser.cache.disk.capacity : 358400
  • browser.cache.disk.smart_size.first_run : False
  • browser.cache.disk.smart_size.use_old_max : False
  • browser.cache.disk.smart_size_cached_value : 358400
  • browser.places.smartBookmarksVersion : 4
  • browser.startup.homepage : http://www.ktul.com/weather
  • browser.startup.homepage_override.buildID : 20130910160258
  • browser.startup.homepage_override.mstone : 24.0
  • dom.mozApps.used : True
  • extensions.lastAppVersion : 24.0
  • keyword.URL : http://dts.search.ask.com/sr?src=ffb&gct=ds&appid=0&systemid=102&v=u9092-126&apn_dtid=BND102&apn_ptnrs=AG7&apn_uid=0875094314214756&o=APN10646&q=
  • network.cookie.prefsMigrated : True
  • places.database.lastMaintenance : 1381410432
  • places.history.expiration.transient_current_max_pages : 80481
  • plugin.disable_full_page_plugin_for_types : application/pdf
  • plugin.importedState : True
  • privacy.sanitize.migrateFx3Prefs : True
  • security.mixed_content.block_active_content : False
  • storage.vacuum.last.index : 1
  • storage.vacuum.last.places.sqlite : 1380895175

Divers

  • JS utilisateur : Oui
  • Accessibilité : Non
philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 réponses

Solution choisie

hello OKHiltibrand, this sounds like a problem caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (especially Word Layers 3, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

mohammed.samad 24 solutions 237 réponses

hello goto control panel→add/remove program and remove norton tool bar or see plugin and remove all unwanted plugins

Auteur de la question

This worked great. I try to be so careful to check that some program isn't going to be sent along with another program. I don't know how many times Norton was loaded before I realized this problem. I use AVG. They don't like each other. Thanks so much for taking the time to read messages and respond to me.

Auteur de la question

Thanks so much for your suggestion. I didn't work but it nice to know that there are nice people out there reading questions from exasperated people like me and taking the time to respond. Phillipp had a suggestion that worked.