Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

why do I get a black screen at times?

  • 2 réponses
  • 10 ont ce problème
  • 1 vue
  • Dernière réponse par helmuth15

more options

I'm using the beta on a Motorola photon 4g and I'm getting a back screen at times.. the browser works 50% of the time

I'm using the beta on a Motorola photon 4g and I'm getting a back screen at times.. the browser works 50% of the time

Toutes les réponses (2)

more options

Hi,

Thanks very much for letting us know and for trying out the beta. I'm sorry you are having this problem, we have one other report of this on a Motorola photon, so if you could provide a few more details, it would help us to get this bug fixed. https://bugzilla.mozilla.org/show_bug.cgi?id=754253

Are you able to 'make' this happen by going to particular website, or by playing a video? Does the app crash or have any other problems before the pages go black? Is it related to rotating the device? If we can narrow down the cause with a few more details, it will help the engineering team to address it.

Thanks in advance! Michelle

Modifié le par mluna

more options

to recreate the problem I would have to just go into another app or text or anything else else and come back to mozilla to browse and it would be black. I can still use the URL bar to type in websites but it all black in the browser screen. The app works great when it does work.