I'd also like to know why Firefox didn't update from 11 to 12 automatically please.

would you mind copying and pasting the website that you are seeing this issue on into this thread? It may be that the wording on that page needs to be updated. But Firefox 12 that you are running is secure :) sorry about the confusion.

And Firefox isn't automatically updating yet, just to make sure there are no major issues before a mass update is pushed in the next day or two.

Thanks for replying - it's at https://support.mozilla.org/en-US/home?as=u#os=win&browser=fx11 - I'm still seeing the message but glad to know I'm all snug and secure! Thanks again.

You probably recently accessed support and picked Firefox 11 in the dropdown in the right sidebar so it's giving you messaging for Firefox 11 (which in this case is now out of date)

I'm seeing the same thing. Just updated from FF11 to FF12 and hit the help page and got presented with the "You're using an insecure version......" message. Running FF12 Win7 ult x64

Same problem here. Have FF12 and OSX 7

The other thing to check is to make sure that you don't have anything corrupting your user agent. Go to about:config in your location bar (no spaces). Click OK at the warning and then put useragent in the search box. Make sure that everything is the default (right click on any that are not and select reset to default, if necessary).

Some extensions may corrupt your user agent so these changes may not "stick" and you should disable the offending ones.

Both are set to default thanks. I see it's still saying it, and 10 other people have the same problem. Just out of interest, if you click on the link I gave above, what do you see?

If you have manually changed the selection of the browser or the OS when looking at Knowledge Base items clearing your cookies will reset it to normal so that you see the correct page.

• see how to clear the cache
• or better still, just reset the cookie or cookies involved
  1. click the site identity button the blue area in the location bar saying mozilla.org
  2. click the [more information] button that appears
  3. click view cookies, you are looking for the one that is listed as for browser under support.mozilla.org and will have content fx11
  4. delete that cookie
     by selecting so it highlights, then clicking [Remove cookie]

Once cleared you should see the pages relevant to your browser (as per the User Agent String). There is a similar cookie for the OS.

The link you gave has os=win&browser=fx11 in the URL which tells this site to show content for Firefox 11 (which would then show you as out of date)

The link that you posted, is looking specifically for Firefox 11 (browser=fx11) on a system running Windows (os=win).

• https://support.mozilla.org/en-US/home?as=u#os=win&browser=fx11

Try the link below and see what you get (this is the real address without regard to OS or a particular Firefox version)

• https://support.mozilla.org/en-US/home

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Is "user agent" and "about:config" a Windows thing? I have the problem with my MacBook Pro, OSX 7, FF 12.

That works! I see now that the URL has fx-11 on the end, presumably meaning Firefox 11.

(I hit 'helpful' next to your reply - couldn't see 'solved it')

Only one reply can be marked as the solution. Since you have previously marked another reply as the solution, you must "Undo" that choice before choosing another reply as the solution. "Undo" will be available only to the original poster of the original question when signed in to the forum. You click "Undo" then you will see "Solved It" to the right of other replies.

Thanks (kudos to Cww too!).

Are any of these solutions applicable to a Mac OSX 7 platform?

They should all be cross-platform.

Milwauken:

The following is what solved the problem for adeh999.

Go to the following link and see what results you get --> https://support.mozilla.org/en-US/home