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We try to unistall from control panel or helper folder and nothing happens. What are the next step.

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We want to upgrade Mozila to a new version. When we try to upgrade from your web site, nothing happens. When we follow your recommendation to unistall the program from control panel or helper folder, the folder doesn't open. we need to force the unistall to upgrade the new version. Thanks for your advice. Julio

We want to upgrade Mozila to a new version. When we try to upgrade from your web site, nothing happens. When we follow your recommendation to unistall the program from control panel or helper folder, the folder doesn't open. we need to force the unistall to upgrade the new version. Thanks for your advice. Julio