Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Archivé

How do I restore previous version to Firefox 5 since my security software is not compatible yet with it!

rtcdavis a répondu
drdavelv

All of my computers upgraded to PC Tools Internet security 8.0 are not compatible with Firefox 5. Until they upgrade their software to it, I either must restore to previous version of Firefox or revert back to Internet Explorer.

All of my computers upgraded to PC Tools Internet security 8.0 are not compatible with Firefox 5. Until they upgrade their software to it, I either must restore to previous version of Firefox or revert back to Internet Explorer.

Toutes les réponses (4)

Due to security vulnerabilities, rolling back to Firefox 4.0.1 is not recommended. Firefox 3.6.18 would be the safer choice.

Here's the process to roll back:

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older

Close Firefox 5.

You could install Firefox 3.6 over it (many have reported success) or you could uninstall Firefox first. If you uninstall, do not remove your personal data and settings, just the program.

Unless you have installed an incompatible add-on, Firefox 3.6 should pick up where you left off. If there are serious issues, please post back with details.

All went as described until installing Firefox 3.6 (had do uninstall 5). Attempts to install failed with notice "Can not open output file."

You might have gotten a bad exe file. Can you download again?

I assume when you download you are using Save rather than Run. You also might want to right-click the download link and use Save Target As.

This is another source for the download: http://releases.mozilla.org/pub/mozilla.org/firefox/releases/latest-3.6/win32/en-US/ (if you prefer another language, navigate up a level to select it)

---

With some older versions of Firefox, it also was suggested to empty the Windows Temp folder, since the installer may be having trouble unpacking the download in there (file name conflicts perhaps??).

Modifié le par jscher2000 - Support Volunteer

Thanks so much for this thread, it solved my problem! Easy fix, yea :)