Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Firefox only prints out a portion of my billing statement, but it prints correctly in Internet Explorer. How do I format or change settings in Firefox to correct this problem?

  • 1 réponse
  • 7 ont ce problème
  • 8 vues
  • Dernière réponse par samadams

more options

My Account Activity page for my checking account has an eight column listing ie: date, type, description, debit, credit, balance, etc. Only the first five columns print out regardless of how much I scale the printing size down. It prints out fully and correctly when I use Internet Explorer browser to view the bank website.

My Account Activity page for my checking account has an eight column listing ie: date, type, description, debit, credit, balance, etc. Only the first five columns print out regardless of how much I scale the printing size down. It prints out fully and correctly when I use Internet Explorer browser to view the bank website.

Toutes les réponses (1)

more options

I've encountered a similar problem with HTML email sent from Outlook once before. I had to manually edit the HTML file and then display it in my browser and it printed fine. I don't recall the exact problem, but it had something to do with malformed HTML tags. Whatever they used to generate the HTML document, it was putting in bad tags at the ends of lines (like to force a line wrap) and when printed, this would instead function as a cutoff of the right side of the text. (the HTML parser in FF - in my case Thunderbird, would simply ignore everything after these bad tags, as it probably should)

If you don't know about HTML find someone who does that you trust to look at the document and manually edit it for you. Someone familiar with basic HTML should be able to spot and fix the problem in about 5 minutes. Short of that, see if your bank can send them via email in PDF instead, but regardless be sure to inform them their documents are not created properly. The problem is most likely on their end, not yours, and not with FF.

EDIT-------------

Just remembered something.

There are two add-ons you might be interested in:

IETab - it uses the Trident web engine to display the web page. (what IE uses) It should essentially work just like IE, but from within FF.

User Agent Switcher - I use this more frequently as all it does is tell the webserver that I am using IE and not FF. (even though I am using FF) and voila! I get the page delivered correctly with all intended functionality. (Odd, I know - chalk it up to lazy and ignorant web developers)

Both may be of use to you, the second is more secure, and either should be a work around to solve your problem that won't involve editing or knowing HTML.

Modifié le par samadams