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after logging in to a website and clicking on an action from their pull down menu, the page flashes then disappears

Joanne Elliott

after logging in to a website and clicking on an action from their pull down menu, the page flashes then disappears

after logging in to a website and clicking on an action from their pull down menu, the page flashes then disappears

Toutes les réponses (1)

Hi,

Sorry you experience that. Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
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