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Firefox crashing on startup. Crash reporter immediately appears.

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  • 2 ont ce problème
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  • Dernière réponse par firefox2311

jamie38
jamie38
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My Surface Laptop 7 w/ SnapDragon Elite's Firefox installation started crashing this morning immediately after rebooting to complete some Windows updates. I have attempted starting Firefox in Maintenance mode, Uninstalled and reinstalled and I still get the crash reporter. Refreshing Firefox at the uninstall process does not fix it.

I'm running Windows 11 Enterprise edition, fully patched w/ Firefox 146.0.

The 4 Windows updates that were installed:

Uninstalled KB5072033 Uninstalled KB5070311 Cannot be uninstalled KB5072641 Cannot be uninstalled KB5071142

Still didn't fix the problem.

These are the recent crash reports:

Crash ID: ⁨bp-8ec5b63c-4408-437c-b9bb-f4d5b0251213⁩ Crash ID: ⁨bp-ce396463-0a75-46b6-8131-33cce0251213⁩ Crash ID: ⁨bp-ea0b59dd-1cee-48da-957e-949120251213⁩ Crash ID: ⁨bp-f9342e01-1a55-4387-af6d-3b8ef0251213⁩

Any help is appreciated!

My Surface Laptop 7 w/ SnapDragon Elite's Firefox installation started crashing this morning immediately after rebooting to complete some Windows updates. I have attempted starting Firefox in Maintenance mode, Uninstalled and reinstalled and I still get the crash reporter. Refreshing Firefox at the uninstall process does not fix it. I'm running Windows 11 Enterprise edition, fully patched w/ Firefox 146.0. The 4 Windows updates that were installed: Uninstalled KB5072033 Uninstalled KB5070311 Cannot be uninstalled KB5072641 Cannot be uninstalled KB5071142 Still didn't fix the problem. These are the recent crash reports: Crash ID: ⁨bp-8ec5b63c-4408-437c-b9bb-f4d5b0251213⁩ Crash ID: ⁨bp-ce396463-0a75-46b6-8131-33cce0251213⁩ Crash ID: ⁨bp-ea0b59dd-1cee-48da-957e-949120251213⁩ Crash ID: ⁨bp-f9342e01-1a55-4387-af6d-3b8ef0251213⁩ Any help is appreciated!

Solution choisie

This is due to the SentinelOne security interfering with Firefox.

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Toutes les réponses (3)

TyDraniu
TyDraniu
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Solution choisie

This is due to the SentinelOne security interfering with Firefox.

jamie38
jamie38 Auteur de la question
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Thanks! SentinelOne didn't have any reported incidents however shutting down the agent fixed the issue, so I'll work on configuring a working exclusion.

firefox2311
firefox2311
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My client reported this problem today and also has SentinelOne and a snapdragon CPU.

I was able to install it and make it work by removing the c:\users\[username]\appdata\local\mozilla and the c:\users\[username]\appdata\roaming\mozilla folders along with the folders in c:\program files\mozilla and c:\programdata\mozilla folders.

I then used the firefox 146 msi installer.

I probably didn't need to remove all those folders but that 'shotgun' approach worked.

Bob

Modifié le par firefox2311

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