Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

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Updating Firefox Information

  • 1 réponse
  • 0 a ce problème
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  • Dernière réponse par Denys

countrylivinldy
countrylivinldy
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Firefox shows my operating system is Windows 10. My computer insists it is operating with Windows 11. Please update Firefox to indicate the correct operating system, that is, Windows 11.

I am unable to access one site, that is, Ameriprise Financial. I have tried from Ameriprise financial emails, via Google browser. No access avenue will give me a login page. Any idea what might be stopping this access?

Firefox shows my operating system is Windows 10. My computer insists it is operating with Windows 11. Please update Firefox to indicate the correct operating system, that is, Windows 11. I am unable to access one site, that is, Ameriprise Financial. I have tried from Ameriprise financial emails, via Google browser. No access avenue will give me a login page. Any idea what might be stopping this access?

Toutes les réponses (1)

Denys
Denys
  • Top 10 Contributor
  • Moderator
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Hi,

Where does Firefox show Windows 10?

In order to look for the cause of the issue with Ameriprise Financial, please follow the steps below and provide us with more information to troubleshoot your issue.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?

Looking forward to your update!

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