Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

firefox 22.04 with 116.0.3 hangs, when closed reports firefox crash

  • 12 réponses
  • 1 a ce problème
  • 18 vues
  • Dernière réponse par zeroknight

more options

I cannot use firefox. About the third or fourth tab or window I open hangs up, and then all of firefox hangs up. The triggering load can be from bookmarks or a new site. Have rebooted, re-opened: same problem. Have updated everything (including snap), same problem. Uninstalled and re-installed Firefox, same problem. Troubleshooting crashes and will not re-start

I cannot use firefox. About the third or fourth tab or window I open hangs up, and then all of firefox hangs up. The triggering load can be from bookmarks or a new site. Have rebooted, re-opened: same problem. Have updated everything (including snap), same problem. Uninstalled and re-installed Firefox, same problem. Troubleshooting crashes and will not re-start

Toutes les réponses (12)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Cela vous a-t-il été utile ?

more options

Firefox usually does NOT crash; it hangs up (not loading pages/ tabs and unresponsive). no error messages. When I THEN close it, I get a message: "Firefox had a problem and crashed. Unfortunately the crash reporter is unable to submit a crash report. Details: the application did not leave a crash dump file"

bp-b860a5f8-99d7-432b-a9ca-fffdb0230814 bp-fca66c2c-04a4-444e-be58-d48d30230814 bp-cc61c034-6565-41b7-ba61-5d2200230814 bp-755a723b-759c-49f5-b287-6f4310230814 bp-86eda1a1-939b-492e-8fe9-44a830230814

Cela vous a-t-il été utile ?

more options

so I guess I just need to abandon firefox...

Cela vous a-t-il été utile ?

more options

Please give the programmers some time.

Cela vous a-t-il été utile ?

more options

Sure, I am HAPPY to have them working on it. But in the meantime, Firefox is un-useable for me since I never know when it's going to sop working, and then have to got through several steps, usu. including a reboot to get it to work again...

Cela vous a-t-il été utile ?

more options

info3517 said

Sure, I am HAPPY to have them working on it. But in the meantime, Firefox is un-useable for me since I never know when it's going to sop working, and then have to got through several steps, usu. including a reboot to get it to work again...

Fully understandable. Thanks for reporting the issue.

Cela vous a-t-il été utile ?

more options

You could try creating a new profile. In the article linked below there is a section telling you how to open the profile manager when Firefox is closed.

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

Cela vous a-t-il été utile ?

more options

I neglected to mention that I have tried that too, both before and after removing and re-installing. Will try the troubleshooting mode again today to see if that still crashes Firefox.

Cela vous a-t-il été utile ?

more options

Your graphics driver is "llvmpipe" which is a software renderer of last resort, indicating something is wrong with your graphics configuration. Install your graphics drivers and/or check for related environment variables, like GALLIUM_DRIVER and LIBGL_ALWAYS_SOFTWARE.

Cela vous a-t-il été utile ?

more options

I don't know how to do either (install graphics drivers and/or check for related environment variables, like GALLIUM_DRIVER and LIBGL_ALWAYS_SOFTWARE). Directions?

Cela vous a-t-il été utile ?

more options

Try downloading Firefox from Mozilla, run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Are you in X11 or Wayland? What Desktop? I assume Ubuntu 22.04.

Modifié le par jonzn4SUSE

Cela vous a-t-il été utile ?

more options

You can see environment variables by using the env command in a terminal.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.