Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Making Card Payments Issues

  • 7 réponses
  • 1 a ce problème
  • 20 vues
  • Dernière réponse par fair-trickit

more options

Hi,

I use Firefox daily, but since the last update I'm unable to make card payments on websites and I'm having to use Chrome as a backup. Up until the update everything was fine and there were no issues making payments on the Royal Mail and Asda websites. When I click the pay button on these sites, the payment window does not open up.

I've tried disabling all addons/extensions to no avail.

Regards Andrew

Hi, I use Firefox daily, but since the last update I'm unable to make card payments on websites and I'm having to use Chrome as a backup. Up until the update everything was fine and there were no issues making payments on the Royal Mail and Asda websites. When I click the pay button on these sites, the payment window does not open up. I've tried disabling all addons/extensions to no avail. Regards Andrew

Solution choisie

Issue fixed, hard refresh after switching off vpn corrected. Thanks for the responses!

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (7)

more options

Clear your browser's cache and cookies: Go to Options > Privacy & Security > Cookies and Site Data, and click on "Clear Data". Select both "Cookies and Site Data" and "Cached Web Content", then click "Clear".

Try using a private browsing window: Open a private browsing window and try making the payment again. This will disable any addons or extensions that may be interfering with the payment process.

more options

Unfortunately, none of the above worked for me. The problem seems to lie with the latest Firefox update.

more options

You already tried with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

What security software are you running? Do you have the same issue under a different windows account? If you don't have one, make it or use the admin account. If you're running Windows Pro version, try the same steps in windows sandbox (VM) and see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

I just made a purchase a few days ago with no issue. see screenshot

more options

Yes, safe mode was used and VPN/firewall was turned off.

I can also make payments on some sites, but when there's a frame involved it's no go. I'm having to use Chrome to get these types of payments through.

more options

Windows pro or home?

more options

I'm using 10 home version..

more options

Solution choisie

Issue fixed, hard refresh after switching off vpn corrected. Thanks for the responses!