Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

i need to talk with someone please

  • 4 réponses
  • 0 a ce problème
  • 12 vues
  • Dernière réponse par James

more options

I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.

I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.
Captures d’écran jointes

Modifié le par James

Toutes les réponses (4)

more options

Norton is the issue here since firefox is already a verified safe program Browser itself. No calls or person contact us-this is user help posting only. I would say use MSE a free Microsoft A/V program since you already own Windows 7 and works just as good as Norton and no yearly subscription to get it working. My personal experience with A/V Norton isn't a reliable A/V scanner. MSE for Windows 7 and Defender for Windows 10 are better alternative. I would say disable Norton and install MSE for Windows 7 and that should stop any false alarms. Since you said one day after reinstall it was back saying that infection at that point I would distrust Norton. Because you did nothing and it said there was infection I would rule Norton was the infection itself.

Cela vous a-t-il été utile ?

more options

As long as Norton is quarantining/remove the threat, you shouldn't worry. You can contact Norton to have the file analyzed as a "false positive" and also see if any other Norton users are experiencing the same scan results on the Norton Community Forum.

(By the way, MSE saw end-of-service Jan. 2020)

Cela vous a-t-il été utile ?

more options

i did not k

Modifié le par pdbr10

Cela vous a-t-il été utile ?

more options

Dropa said

I would say disable Norton and install MSE for Windows 7 and that should stop any false alarms.

You sure about that? https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.