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cannot log in to a government website that I guess I deleted when told to delete my cache, cookies and browser whatever

  • 3 réponses
  • 1 a ce problème
  • 8 vues
  • Dernière réponse par cor-el

Chris Pieper
Chris Pieper
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I have had a government website to log into for informatin from them. It was always auto-filled. I have asked for support from them and they gave me another number to call and I did everything they asked, but then I got a little note saying that that site is not longer available and that it was cleared when I cleared the cache. I have tried creating a new account and even that doesn't work. Is there any way to get that website back?

I have had a government website to log into for informatin from them. It was always auto-filled. I have asked for support from them and they gave me another number to call and I did everything they asked, but then I got a little note saying that that site is not longer available and that it was cleared when I cleared the cache. I have tried creating a new account and even that doesn't work. Is there any way to get that website back?

Toutes les réponses (3)

FredMcD
FredMcD
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Have you contacted their support on this new issue?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you possibly use "Forget About This Site" as this also removes a stored login (username and password) ? Clearing only cache and cookies shouldn't have this effect.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup and check if you see this website in the file by using a text editor to inspect the file.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).