Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes shortly after system startup

  • 2 réponses
  • 1 a ce problème
  • 10 vues
  • Dernière réponse par FredMcD

adambell714
adambell714
more options

Firefox will often (but not always) crash within 10-15 minutes of system startup. On a rare occasion, the system will also BSOD.

Usually, Firefox can be restarted and no further crashes will occur during the session.

Running Windows 10 on an HP Zbook. All drivers are up to date. Tried a fresh re-install of Firefox. Tried turning off hardware acceleration.

Latest Submitted Crash Report ID: bp-78ee225d-8cca-43af-a8d2-e3dd10211229

Thank you

Firefox will often (but not always) crash within 10-15 minutes of system startup. On a rare occasion, the system will also BSOD. Usually, Firefox can be restarted and no further crashes will occur during the session. Running Windows 10 on an HP Zbook. All drivers are up to date. Tried a fresh re-install of Firefox. Tried turning off hardware acceleration. Latest Submitted Crash Report ID: bp-78ee225d-8cca-43af-a8d2-e3dd10211229 Thank you

Toutes les réponses (2)

FredMcD
FredMcD
more options

Step one would be to find out why the computer is crashing with BSOD.

You should try asking here: https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

FredMcD
FredMcD
more options

This report is too old to be useful. We need reports for the last few days.


Product Firefox Release Channel release Version 75.0 Build ID 20200403170909 (2020-04-03)

Wed, 29 Apr 2020 18:02:09 GMT bp-78ee225d-8cca-43af-a8d2-e3dd10211229 Signature: js::MapGCThingTyped<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ