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Crash on startup

  • 5 réponses
  • 1 a ce problème
  • 27 vues
  • Dernière réponse par cor-el

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When starting up firefox the browser takes a while to open, most likly due to the amount of tabs open. after a few seconds it loads all of them in and a couple of seconds later the browser crashes with the submit form. I cant seem to find a way to get it booted up.

I have tried safemode and it crashes with that aswell so i know its not the extension im using.

If there are any sugestions of how i can get it to open again would be great.

Toutes les réponses (5)

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Note: Sounds like you are creating a 'bottle neck' using too many tabs.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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I cant do that cause firefox crashes before i can do anything with it. i got the file with the crash reports in it. and submited the times it crashed.

With this being the only number in it: Crash-ID: bp-a98b7e80-fe64-42e3-a78c-2342c0200906

There are also a number of pending files on my computer.

I hope that number helps

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Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.

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bp-a98b7e80-fe64-42e3-a78c-2342c0200906 Crash Report Not Found

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That looks like a crash report from a long past that has been removed from the Socorro server.

If a line on the about:crashes page doesn't start with "bp-", you can click this line to submit the crash report. The link will be updated and gets a "bp-" prefix if the report is submitted successfully.

  • please do not add the "bp-" prefix yourself.

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