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Page information won't load

  • 8 réponses
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par cor-el

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I have a portal the will load on Chrome but not on Firefox since 2 updates ago. I have reversed updates, I have gone through the security settings and everything I can think of but the information will not load. The first image below is Firefox the second is Chrome.

I have a portal the will load on Chrome but not on Firefox since 2 updates ago. I have reversed updates, I have gone through the security settings and everything I can think of but the information will not load. The first image below is Firefox the second is Chrome.
Captures d’écran jointes

Modifié le par kelms9

Toutes les réponses (8)

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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

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Thank you for the information. I have done all that was suggested and still cannot see any of the data on the page. I have used Firefox for this page before, however; 2-3 updates ago caused the data to not be shown. It is very frustrating because I love Firefox and the ease of use with that website.

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Is there any error in the Console (Ctrl+Shift+I)?

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Yes, see attachment

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You can try to reload the webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

To Reload you can press Ctrl+R (For Most systems)

"Remove the Cookies" for websites that cause problems:

For this go to:

Options/Preferences Privacy & Security Cookies and Site Data: "Manage Data" "Clear the Cache":

Options/Preferences Privacy & Security Cookies and Site Data Clear Data Cached Web Content: Clear

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I have tried all of that, I just don't get it. My IT department and the web designer are scratching their head saying they have never seen anything like this. GRRRR!!!

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I notice a little warning triangle on the lock icon. Could you click the lock and investigate whether there is a mixed content issue or untrusted connection issue with the page?

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You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.