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Firefox keeps crashing on Windows 10

  • 7 réponses
  • 1 a ce problème
  • 50 vues
  • Dernière réponse par FredMcD

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I use Firefox from the early versions, mainly on Linux, never had big problems. For a few months I have been using Windows for work purposes, everything ok (more or less), except for Firefox, it crashes, and it crashes often too, also in Safe Mode.

I have the latest version of Firefox and the latest version of Windows 10. All software is updated, as well as drivers. I checked that there are no viruses, spyware or RAM errors.

This is the list of submitted crash reports: bp-ceb36099-bead-4aad-989d-da2bc0200906 bp-dbf421b7-2bc3-4149-a44c-947180200906 bp-70f3b3b6-ca60-473d-80fa-0bf030200906 bp-33bd2706-178e-4d79-901d-267a30200906 bp-d6d36f12-c70f-4fba-95e6-a98dd0200906 bp-704cd16a-871a-4913-8057-cee910200906 bp-d87dcab0-d25f-4b3e-9e3e-4eaac0200906 bp-152fa759-e41f-4217-b0ed-d887d0200906 bp-0d6ddc78-2867-4818-b662-36f490200906 bp-7108683b-d576-4e6a-a0a4-a78f20200906 bp-8dcbed1b-d570-4546-9b58-b91a80200906 bp-2a6e2800-c426-4eb7-bd5e-1aa590200906 bp-4db02839-9ef8-4323-a4c6-b609c0200906 bp-4a209a77-1050-4215-a191-343330200906 bp-0b77216d-9a29-4c50-ba2b-1183a0200906 bp-5b9256d7-9b93-477d-b391-fa93f0200906 bp-8eaa0cff-056a-49f1-8888-f5e960200906 bp-a91e7a0f-818a-4fd6-8b5b-35abb0200906 bp-43fe6b35-4892-49e4-a30d-d07b60200906 bp-b5c7fce1-d1d7-425d-beed-329ff0200906 bp-85845bf5-c766-483b-877d-4d0b70200906 bp-28e946bb-0f78-4dd7-9269-7c3790200903

I need your help, thank you in advance.

Modifié le par francescolonardo

Toutes les réponses (7)

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I ask a moderator to delete this message, Thank you.

Modifié le par francescolonardo

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Product Firefox Release Channel release Version 80.0.1 Build ID 20200831163820 (2020-08-31) Buildhub data OS Windows 10 OS Version 10.0.19041

Thu, 03 Sep 2020 16:51:49 GMT bp-dbf421b7-2bc3-4149-a44c-947180200906 Signature: IPCError-content | RecvNotifyVisited

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Content child abort due to IPC error)

Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++++++++++++++ Thu, 03 Sep 2020 17:09:33 GMT bp-70f3b3b6-ca60-473d-80fa-0bf030200906 Signature: core::ptr::drop_in_place<T> | core::ptr::drop_in_place<T> | webrender::render_backend::RenderBackend::process_transaction

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++ Fri, 04 Sep 2020 07:55:21 GMT bp-33bd2706-178e-4d79-901d-267a30200906 Signature: style::rule_tree::core::RuleNode::drop_without_free_list | style::rule_tree::core::RuleTree::gc

MOZ_CRASH Reason (Sanitized) : called `Option::unwrap()` on a `None` value

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++ Thu, 03 Sep 2020 21:36:19 GMT bp-d6d36f12-c70f-4fba-95e6-a98dd0200906 Signature: core::option::expect_failed | std::collections::hash::map::{{impl}}::index<T> | webrender::clip::ClipChainBuilder::add_new_clips_to_chain

MOZ_CRASH Reason (Sanitized) : no entry found for key

Crash Reason EXCEPTION_BREAKPOINT

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https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.

Modifié le par FredMcD

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Hi FredMcD, thanks for the reply. I checked for errors in RAM with the recommended tool (memtest86+), and nothing. And yes, I had by default that Windows handled the page file. So unfortunately I have not solved, Firefox keep crashing.

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


If Firefox crashes, please post the report number.

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FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? If Firefox crashes, please post the report number.

Yes, as I said (in the first post) I tried everything but it keeps crashing. And today I tried Thunderbird and...it crashes too.

Thunderbird crash reports: bp-c67eeebb-b859-4ce4-b098-159140200917 bp-896dc4e4-e6e3-4847-a17a-6eaac0200917 bp-6c626ceb-9775-43a6-95d6-8227b0200917 bp-261dd9f6-8d9f-4ad0-92fb-e4ad40200917 bp-7a57a536-39b5-4917-a466-b96290200917 bp-2b327307-1ec6-40f1-9d64-4904a0200917 bp-e126fcbd-2293-44f2-838d-232c40200917

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Update BitDefender. If the problem continues, disable it.

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