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A Firefox crash could be tied to a system crash (WIN10)

  • 2 réponses
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par FredMcD

keine.spam3.14
keine.spam3.14
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Hello firefox support, my computersystem seems to have an error, which leads in certain cases to a bluescreen. During the last couple of months i had cases where a Firefox tab crashed and restoring the tab always led to a bluescreen. I don't think that my Firefox instance is the main problem, but knowing the cause of those crashes could help me finding a solution. The last crash gave me the following crash reports: bp-5c21003e-9e92-4251-836d-1f8840200521 bp-9a8fa9a0-282e-4980-808b-9bb1e0200521 bp-a99a3cb4-aad0-48ea-b83b-ca3d00200521 bp-1c136cc7-029d-4ed4-9b33-c62a00200521 bp-de80bdf5-a533-49a5-8e07-d23e70200521

If you are couriose about the bluescreen messages: In most of the cases the error message was Memory_Management and Kernel_Data_Inpage_Error. Because of that i tested my RAM and my Harddrive. Both hadn't any errors which led me to a dead end. Investigating the Kernel error led to failiure code: 0x0000007a which should be a file access error. That tells me that those blue screens should be tied together. Even if you give me some informations about the cause of the firefox crash report i would be very thankfull.

Sincerely Dave

Hello firefox support, my computersystem seems to have an error, which leads in certain cases to a bluescreen. During the last couple of months i had cases where a Firefox tab crashed and restoring the tab always led to a bluescreen. I don't think that my Firefox instance is the main problem, but knowing the cause of those crashes could help me finding a solution. The last crash gave me the following crash reports: bp-5c21003e-9e92-4251-836d-1f8840200521 bp-9a8fa9a0-282e-4980-808b-9bb1e0200521 bp-a99a3cb4-aad0-48ea-b83b-ca3d00200521 bp-1c136cc7-029d-4ed4-9b33-c62a00200521 bp-de80bdf5-a533-49a5-8e07-d23e70200521 If you are couriose about the bluescreen messages: In most of the cases the error message was Memory_Management and Kernel_Data_Inpage_Error. Because of that i tested my RAM and my Harddrive. Both hadn't any errors which led me to a dead end. Investigating the Kernel error led to failiure code: 0x0000007a which should be a file access error. That tells me that those blue screens should be tied together. Even if you give me some informations about the cause of the firefox crash report i would be very thankfull. Sincerely Dave

Toutes les réponses (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 74.0 Build ID 20200309095159 (2020-03-09)

Fri, 27 Mar 2020 13:05:20 GMT bp-5c21003e-9e92-4251-836d-1f8840200521 Signature: js::InterpretObjLiteral

Fri, 27 Mar 2020 13:32:56 GMT bp-a99a3cb4-aad0-48ea-b83b-ca3d00200521 Signature: mozilla::MediaRawData::Clone

Product Firefox Release Channel release Version 76.0.1 Build ID 20200507114007 (2020-05-07)

Thu, 21 May 2020 15:24:29 GMT bp-9a8fa9a0-282e-4980-808b-9bb1e0200521 Signature: js::FinishCompilation

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

This is for Sumo's Related Bugs 1309846 NEW --- Crash in js::FinishCompilation
+++++++++++++++++++++++++++++++++++++++++
Sun, 17 May 2020 22:06:51 GMT bp-1c136cc7-029d-4ed4-9b33-c62a00200521 Signature: js::gc::GCRuntime::sweepUniqueIds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
+++++++++++++++++++++++++++++++++++++++++
Thu, 21 May 2020 15:24:28 GMT bp-de80bdf5-a533-49a5-8e07-d23e70200521 Signature: js::InterpreterStack::pushInvokeFrame

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

FredMcD
FredMcD
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Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check
http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Run the Windows updater program.