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Resetting password for my Firefox account. Email from you is always in code and unreadable. Help please

Ian
Publié

No expert in such matters. I have been trying for a while

No expert in such matters. I have been trying for a while
Citation

Détails additionnels sur le système

Plugins installés

  • Shockwave Flash 32.0 r0

Application

  • Agent utilisateur : Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

Plus d’informations

Chris Ilias
  • Moderator
362 solutions 1989 réponses

Hi Ian, I'm very sorry about that. The first reply was a spammer. I've deactivated his forum account.

Would you mind sending us a screenshot of what you're seeing? For instructions, see How do I create a screenshot of my problem?.

Hi Ian, I'm very sorry about that. The first reply was a spammer. I've deactivated his forum account. Would you mind sending us a screenshot of what you're seeing? For instructions, see [[How do I create a screenshot of my problem?]].
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Auteur de la question

Hi Chris

Thank you replying so promptly.

As requested I attach a screenshot of the email as requested.

Appreciate any help you can give me.

Regards

Ian

Hi Chris Thank you replying so promptly. As requested I attach a screenshot of the email as requested. Appreciate any help you can give me. Regards Ian
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Chris Ilias
  • Moderator
362 solutions 1989 réponses

Hi Ian, I've just run a password reset on a test Firefox account, and the email message rendered correctly.

Somewhere between Mozilla and your Inbox, the message is being altered. Can you view your messages using a web browser?

Hi Ian, I've just run a password reset on a test Firefox account, and the email message rendered correctly. Somewhere between Mozilla and your Inbox, the message is being altered. Can you view your messages using a web browser?
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Auteur de la question

Hi Chris

Screenshot of email taken from Firefox browser. As you can see it is the same.

Any advice?

Thanks for your help

Ian

Hi Chris Screenshot of email taken from Firefox browser. As you can see it is the same. Any advice? Thanks for your help Ian
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Chris Ilias
  • Moderator
362 solutions 1989 réponses

Réponse utile

This is a bit of a hack, but it won't hurt to try it....

  1. Select all the text in the email, including the headers.
  2. Right-click on the selected text, and choose Copy.
  3. Open Notepad, and right-click > Paste.
  4. Save it as an EML file.
  5. In Thunderbird, go to File > Open Saved Message, and open the EML file.

If the message renders properly, you can then set the primary address on your Firefox account to something other than Yahoo, and see if the problem is specific to Yahoo.

This is a bit of a hack, but it won't hurt to try it.... # '''Select all''' the text in the email, including the headers. # Right-click on the selected text, and choose '''Copy'''. # Open Notepad, and right-click > '''Paste'''. # Save it as an '''EML''' file. # In Thunderbird, go to '''File > Open Saved Message''', and open the EML file. If the message renders properly, you can then set the primary address on your Firefox account to something other than Yahoo, and see if the problem is specific to Yahoo.
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Auteur de la question

Hi Chris I had a go at this and couldn't manage the process outlined. I will see if I can run some other anti virus systems. Regards Ian

Hi Chris I had a go at this and couldn't manage the process outlined. I will see if I can run some other anti virus systems. Regards Ian
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