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keeps needing to restart

  • 3 réponses
  • 2 ont ce problème
  • 9 vues
  • Dernière réponse par FredMcD

Maximilien Chaumon
Maximilien Chaumon
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Whenever I start Firefox, I get the usual "Sorry. We just need ..." and leaves me no option but to restart. I tried refreshing, removing the profile folder, the whole .mozilla folder, uninstalling and reinstalling, nothing works. If I change user on the same computer, everything works as normal. Can you suggest something?

Troubleshooting information below is copy-pasted from the faulty browser. I'm right now using a different one.

Whenever I start Firefox, I get the usual "Sorry. We just need ..." and leaves me no option but to restart. I tried refreshing, removing the profile folder, the whole .mozilla folder, uninstalling and reinstalling, nothing works. If I change user on the same computer, everything works as normal. Can you suggest something? Troubleshooting information below is copy-pasted from the faulty browser. I'm right now using a different one.

Toutes les réponses (3)

Maximilien Chaumon
Maximilien Chaumon Auteur de la question
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I mean this happens repeatedly, right? FF stays in that state. I can't do anything but restarting...

HenryAdams
HenryAdams
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Are you using WLS by chance? I was having the same issue on my WLS installation, and after a lot of digging, it seems the newer version of firefox only works on WLS 2? I can't move to WLS 2, at the moment, as I don't have admin rights on this device. I ended up having to downgrade to an older version of firefox (67 worked for me). If yours is not at all the same issue, please disregard all of this.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?