if you are sign into your firefox account via desktop then all you need to do is download the new update "file" from the website and install the new update from the file instead of OTA then re sign in.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

drutom37 said

for the 4th time all passwords lost after yet another update, how do I fix this once and for all

Hello drutom37,

Sorry to hear that this happened again; must be so frustrating ....

Maybe try what worked for you before :

https://support.mozilla.org/en-US/questions/1263204

Any luck ?

How do I contact a human...none of these are working. I do not use AVG or AVAST. Solutions not working Help please

tidbitsmov said

How do I contact a human...none of these are working. I do not use AVG or AVAST. Solutions not working Help please

Hello tidbitsmov,

Everybody here is human .....

As this thread is from September last year (and things change), I'd like to suggest that you start a new thread and post a question, using this link :

https://support.mozilla.org/en-US/questions/new/desktop/other

(you'll have to scroll down to the bottom of the page)

That way you can elaborate about the problem(s) you are dealing with, and you can share your system details with us, which might be helpful.

McCoy said

tidbitsmov said

How do I contact a human...none of these are working. I do not use AVG or AVAST. Solutions not working Help please

Hello tidbitsmov,

Everybody here is human .....

As this thread is from September last year (and things change), I'd like to suggest that you start a new thread and post a question, using this link :

https://support.mozilla.org/en-US/questions/new/desktop/other

(you'll have to scroll down to the bottom of the page)

That way you can elaborate about the problem(s) you are dealing with, and you can share your system details with us, which might be helpful.

Your solution just brings me to more of the wrong answers, can you point me to a correct answer?

I do not have AVAST or AVG, Firefox asked if I wanted to fix an issue to make it faster and when it did it all logins were lost. All of the solutions I have found deal with some AVG add-on, which I have added twice which it said there is no avg problem.

tidbitsmov said

Your solution just brings me to more of the wrong answers, can you point me to a correct answer?

My suggestion (not solution) to start a new thread brings you to more of the wrong answers ???

Would you please read my post ?

Hello McCoy, Thanks for the literacy correction, and subsequent email follow-up. I have posted my problem on the forum several hours ago and still no solutions. Additionally I have read several posts, but still no solutions. Is there a solution to recover the passwords and logins?

tidbitsmov said

I have posted my problem on the forum several hours ago and still no solutions. Additionally I have read several posts, but still no solutions. Is there a solution to recover the passwords and logins?

I just saw the thread you started ( 2 hours ago when I write this) - good for you !

Please, don't expect a reply right away - as you undoubtedly know, you are not the only one posting questions here, and (volunteer) contributors are in different time zones (and have other obligations as well). I'm sure that someone will come to your rescue as soon as possible.

@ drutom37 :

I just noticed that you (accidentally) marked my post, directed at "tidbitsmov", as Chosen Solution.

You can remove that mark by clicking on the "Undo" mark to the
right of that post.