X
Appuyez ici pour vous rendre sur la version mobile du site.

Forum d’assistance

How do I contact a Mozilla/Firefox employee about my problem? Synced tabs issue

Publié

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that's a lot of tabs and the past 2 days I've been actually sorting them and closing some of them. I realized I could do this on my desktop as well. Anyways my phone froze while I had Firefox open, and I realized my tabs on there were all missing... I decided not to panic yet because I could still get to them on my desktop. Turns out when I open the "synced tabs" pane on my desktop which is logged into the same firefox account.. none of the 100+ tabs are there anymore either. How do I actually contact someone that can revert my sync status or whatever to a previous state so I can get my tabs and stuff back that I had open? Firefox crashing on my phone SHOULD NOT EVER somehow close all of those tabs on BOTH the phone and the computer. I guess the crash of firefox somehow wiped them out, and then my desktop synced with that account, realized those tabs were "closed" and cleared the list there as well.

HELP??

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that's a lot of tabs and the past 2 days I've been actually sorting them and closing some of them. I realized I could do this on my desktop as well. Anyways my phone froze while I had Firefox open, and I realized my tabs on there were all missing... I decided not to panic yet because I could still get to them on my desktop. Turns out when I open the "synced tabs" pane on my desktop which is logged into the same firefox account.. none of the 100+ tabs are there anymore either. How do I actually contact someone that can revert my sync status or whatever to a previous state so I can get my tabs and stuff back that I had open? Firefox crashing on my phone SHOULD NOT EVER somehow close all of those tabs on BOTH the phone and the computer. I guess the crash of firefox somehow wiped them out, and then my desktop synced with that account, realized those tabs were "closed" and cleared the list there as well. HELP??
Citation

Détails additionnels sur le système

Application

  • Agent utilisateur : Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Plus d’informations

Auteur de la question

I need my account sync status reverted to at least 9/03/19 at around 1PM Central Standard Time but not sure how to reach anyone that can do that....

I need my account sync status reverted to at least 9/03/19 at around 1PM Central Standard Time but not sure how to reach anyone that can do that....
Est-ce que ceci vous a été utile ?
Citation
WestEnd 60 solutions 5387 réponses

This is only End User help not a support or ticket request line. For Sync issue look here:

Firefox Sync troubleshooting and tips https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips

This is only End User help not a support or ticket request line. For Sync issue look here: Firefox Sync troubleshooting and tips https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
Est-ce que ceci vous a été utile ? 0
Citation
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40224 réponses

Réponse utile

Brad said

I need my account sync status reverted to at least 9/03/19 at around 1PM Central Standard Time but not sure how to reach anyone that can do that....

There is no "revert" feature. Sync doesn't retain any backups, only the latest data that was synchronized.

''Brad [[#answer-1248876|said]]'' <blockquote> I need my account sync status reverted to at least 9/03/19 at around 1PM Central Standard Time but not sure how to reach anyone that can do that.... </blockquote> There is no "revert" feature. Sync doesn't retain any backups, only the latest data that was synchronized.
Est-ce que ceci vous a été utile ? 1
Citation
Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.