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I enter code into verification box but locked out for security purposes as incorrect verification code and it isn't incorrect

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I tried entering a code into the verification box, but got locked out for security purposes saying verification code I inserted was incorrect...but I know it wasn't. I tried several times with same result. I am trying to download Firefox on a new computer and want all my previous settings intact. Also, in the verification code, how can you tell if Firefox wants you to insert a "zero" or an "O" as they are identical. I'm grateful for any help I can get. Thank you.

I tried entering a code into the verification box, but got locked out for security purposes saying verification code I inserted was incorrect...but I know it wasn't. I tried several times with same result. I am trying to download Firefox on a new computer and want all my previous settings intact. Also, in the verification code, how can you tell if Firefox wants you to insert a "zero" or an "O" as they are identical. I'm grateful for any help I can get. Thank you.
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Détails additionnels sur le système

Plugins installés

  • Shockwave Flash 32.0 r0

Application

  • Agent utilisateur : Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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