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Firefox won't sync to my account

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Folks,

I've used Firefox (and sync) for many years. This is the 1st time after signing into my account that my add-ons, etc. will not sync.

Suggestions please?

Thank you,

Roland

Folks, I've used Firefox (and sync) for many years. This is the 1st time after signing into my account that my add-ons, etc. will not sync. Suggestions please? Thank you, Roland

Détails additionnels sur le système

Application

  • Agent utilisateur : Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

Plus d’informations

FredMcD
  • Top 10 Contributor
4255 solutions 59589 réponses

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 65.0.2 February 28, 2019


We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''65.0.2''' February 28, 2019 We need to look at the sync logs. Type ''' about:sync-log'''<enter> in the address bar. Open the last file created and '''Copy''' its contents Now '''Paste''' it into this forum. If the file is too large; Open a text / word program and load the file. Left-click once. Now '''<Control> A''' to highlight everything, then '''<Control> C''' to copy it. Next, have your web browser go to; https://pastebin.com/ Paste '''<Control> P''' the content of the file in the window. '''Note: ''' On the bottom, fill out the boxes as best you can. Now press '''Create A New Paste. ''' The page will reload. Copy the new web address, and post it here.

Auteur de la question

Hello Fred and thank you for the quick response:

https://pastebin.com/Gwr5iNTY

Hello Fred and thank you for the quick response: https://pastebin.com/Gwr5iNTY
FredMcD
  • Top 10 Contributor
4255 solutions 59589 réponses

I saw this: 1552247476537 Sync.ErrorHandler ERROR Sync encountered a login error

and called for more help.

I saw this: 1552247476537 Sync.ErrorHandler ERROR Sync encountered a login error and called for more help.

Auteur de la question

Folks,

Almost a week later and I've yet to hear from anyone regarding this issue.

Again, I've used Firefox for 10+ years and I've never had this sync issue before so how about helping me out?

Thank you,

Roland

Folks, Almost a week later and I've yet to hear from anyone regarding this issue. Again, I've used Firefox for 10+ years and I've never had this sync issue before so how about helping me out? Thank you, Roland
FredMcD
  • Top 10 Contributor
4255 solutions 59589 réponses

I called again.

I called again.

Auteur de la question

Fred,

Any feedback on this issue yet? I still can't sync and will not use Firefox again until it is. It is far too much trouble to reinstall my add-on's, etc.

I would appreciate it.

Roland

Fred, Any feedback on this issue yet? I still can't sync and will not use Firefox again until it is. It is far too much trouble to reinstall my add-on's, etc. I would appreciate it. Roland
FredMcD
  • Top 10 Contributor
4255 solutions 59589 réponses

I put out the call. That's all I can do.

I put out the call. That's all I can do.