Rechercher dans l’assistance

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes on many different websites

  • 3 réponses
  • 1 a ce problème
  • 127 vues
  • Dernière réponse par philipp

more options

Firefox couldnt play some Youtube video at first. Then it crashes randomly while browsing different websites. Here is my latest crash report: https://crash-stats.mozilla.com/report/index/5bf3336f-6c84-426b-8bd0-f47ae0190228

I've tried to reinstalled Firefox many times but nothing works. Tried Safemode but it didnt help either :( .

Solution choisie

hi LNSWE, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (3)

more options

Solution choisie

hi LNSWE, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

more options

Thank you for the quick response. Your solution works. Much appreciated, Philipp.

more options

you're very welcome :))