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After installing the lastest Firefox on Win 10 the crash reporter comes up

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Jan_Kreft
Jan_Kreft
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[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1244620. Please follow up there, thanks.]

I have been using Firefox for ages on this computer, but after automatic updating to the latest Firefox, it did not start. Instead the crash reporter comes up with the following message:

"The application had a problem and crashed Unfortunately, the crash reporter is unable to submit a report for this crash. Details: The application didn't leave an application data file."

I have then uninstalled Firefox and completely deleted files in the programme folders, both 32 bit and 64 bit and then installed from scratch, but I get the same problem. I tried 64 bit and 32 bit. Note that to install, I have to enter an admin password, so permissions may be the problem. As this is a company laptop, I can't change that. OS: Win 10 Enterprise Version 1607 build 14393.2665 Dell Latitude laptop

Any idea what could be wrong?

Many thanks, Jan

''[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1244620. Please follow up there, thanks.]'' I have been using Firefox for ages on this computer, but after automatic updating to the latest Firefox, it did not start. Instead the crash reporter comes up with the following message: "The application had a problem and crashed Unfortunately, the crash reporter is unable to submit a report for this crash. Details: The application didn't leave an application data file." I have then uninstalled Firefox and completely deleted files in the programme folders, both 32 bit and 64 bit and then installed from scratch, but I get the same problem. I tried 64 bit and 32 bit. Note that to install, I have to enter an admin password, so permissions may be the problem. As this is a company laptop, I can't change that. OS: Win 10 Enterprise Version 1607 build 14393.2665 Dell Latitude laptop Any idea what could be wrong? Many thanks, Jan

Modifié le par Chris Ilias