Firefox crashes
Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes.
Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227
Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8
Modifié le par dlm_support
Solution choisie
Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.
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Product Firefox Release Channel release Version 52.6.0 Build ID 20180118122319 OS Windows 7 OS Version 6.1.7601 Service Pack 1
Are you using Firefox ESR or normal Firefox?
bp-6145e392-ff57-4e1d-a50a-4bd6c0180227 Signature: CallMethodHelper::~CallMethodHelper
This is for Sumo's Related Bugs 1340140 NEW --- Crash in CallMethodHelper::~CallMethodHelper
The bug report shows a problem with Avast. Are you using it? As a test, disable your protection programs.
We are using the latest ESR version, but I had the same issue with the regular Firefox 58.0.2.
And your protection programs?
We use TrendMicro, but we don't have this issue on all devices so I don't think the anti-virus is causing this error.
As a test, disable one, start Firefox. If the problem continues, disable the other.
Solution choisie
Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.
That was very good work. Well done. Please flag your last post as Solved Problem so others will know.