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Firefox crashes

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

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Mozilla crashes in both regular and safe mode.

Attached should be all crash ids

Mozilla crashes in both regular and safe mode. Attached should be all crash ids

Toutes les réponses (3)

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There is nothing attached. Please follow the below steps to obtain your crash IDs so we can better assist you. The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
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Note that there are crash report GUIDs in the System Details list.

Report ID: bp-d1ce19c9-e9d6-49d0-a4ce-662001170904
Submitted: 33 minutes ago
Report ID: bp-014d3e42-ecc0-40b5-bb1a-e89c61170904
Submitted: 33 minutes ago
Report ID: bp-04b4f279-2eba-4acd-981d-a7a781170904
Submitted: 36 minutes ago
Report ID: bp-a7194622-db3d-4d69-a544-6276e1170904
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This looks related to the Windows DLL blocklist feature.

  • mozglue/build/WindowsDllBlocklist.cpp:809