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Firefox crashed today while I was watching my Netflix, and I can't get on Netflix any more. The "error occured" notice said "reload", but how???

  • 8 réponses
  • 1 a ce problème
  • 8 vues
  • Dernière réponse par cor-el

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fffff

Toutes les réponses (8)

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Reload what?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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I was watching Netflix when Firefox crashed (which it does almost daily) The note on screen read (Error occurred - reload what you are watching) No instructions how to do that,AND Netflix was shut down entirely and remains so !!! I have posted many "reports" and have never heard a word in return. My Netfllix is now completely unusable and I am very upset about that. Is there a solution to this problem or not ???

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Crash reports are sent to the Mozilla servers. Not to us. You need to provide the report numbers so we can look them up.

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Unfortunately I just clicked "Report" as the screen said to do, and it was sent. How was I supposed to know that it didn't go to you??? As I have written, Firefox crashes on the average of once a day. That stinks!

I was just told to click on "Send Report" and I did. I sent the Report I was directed to send. The fact that the report that Firefox crashes (on a regular basis) doesn't get to Firefox is beyond ludicrous, and is most certainly not my fault.

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FredMcD said

Crash reports are sent to the Mozilla servers. Not to us. You need to provide the report numbers so we can look them up.
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window