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Cannot open Mozilla Firefox browser since a tab appears instead "https://www.malwarebytes.com/restorebrowser/index.html"

  • 3 réponses
  • 3 ont ce problème
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  • Dernière réponse par Myrt

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For a while now I have been getting the above message when I try to open Mozilla Firefox. I have reinstalled Firefox and deleted Malwarebytes but the message persists. Below the tabs, it provides a long list of ways to "restore browser" purportedly detected during their last scan, which I have not attempted to correct. MF downloaded fine, but I cannot get to see the browser. Please provide a solution as simple as possible. This looks like malware to me.

link: https://www.malwarebytes.com/restorebrowser/index.html

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UPDATE: The reason why I avoided following Malwarebytes suggestions was because I had scanned the latter and my direct scans revealed there was no malware, etc. After several attempts to open the Firefox browser and always receiving the above link/message, I became suspicious. I WAS WRONG! After I posted the above and having seen similar complaints elsewhere, I took another look and decided to independently follow their suggestions and it worked. Now I have a working browser for Mozilla Firefox. Too bad I had already uninstalled Malwarebytes. Since I am not an expert, I am not promoting the link and message but rather posting my experience.

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Solution choisie

UPDATE: The reason why I avoided following Malwarebytes suggestions was because I had scanned the latter and my direct scans revealed there was no malware, etc. After several attempts to open the Firefox browser and always receiving the above link/message, I became suspicious. I WAS WRONG! After I posted the above and having seen similar complaints elsewhere, I took another look and decided to independently follow their suggestions and it worked. Now I have a working browser for Mozilla Firefox. Too bad I had already uninstalled Malwarebytes. Since I am not an expert, I am not promoting the link and message but rather posting my experience.

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Hello,

You could start Firefox with a new profile to see if the issue persists.

You could also backup your bookmarks via the Library.

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Thanks for your quick reply. Above your suggestions, I had posted an update and how I had solved the problem. Initially, when I searched the link there were other similar inquiries and I became overly careful, thus my post here. In the end, all is well that ends well. Thanks again.