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Save As Adobe PDF function not working.

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mljones
mljones
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When using the "Save As Adobe PDF" function the user used to get a dialog box like the one attached that gave the user options. Upon getting past this box they had the option to save the page as a PDF and could input the save location and proceed. Now upon selecting this option the page immediately prints. The user gets no option to save the page as a PDF. We've tried resetting the print system in System Preferences as well as resetting the print settings in the prefs.js file.

When using the "Save As Adobe PDF" function the user used to get a dialog box like the one attached that gave the user options. Upon getting past this box they had the option to save the page as a PDF and could input the save location and proceed. Now upon selecting this option the page immediately prints. The user gets no option to save the page as a PDF. We've tried resetting the print system in System Preferences as well as resetting the print settings in the prefs.js file.
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