Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été fermé et archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par philipp

more options

i don't know but when I open firefox, it just opens the crash reporter window and doesn't even say what the problem is. I really love mozilla firefox and I want it. So please fix the crash for me. Thanks

i don't know but when I open firefox, it just opens the crash reporter window and doesn't even say what the problem is. I really love mozilla firefox and I want it. So please fix the crash for me. Thanks

Toutes les réponses (2)

more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options