Firefox tends to crash when I try to load facebook, but then also crashes randomly on other sites.
Hello,
Here is the troubleshooting data from the troubleshooting information page.
Thanks
Application Basics
Name: Firefox Version: 48.0 Build ID: 20160728204513 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Linux 3.19.0-66-generic x86-64 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false
Crash Reports for the Last 3 Days
Report ID: bp-e57de73f-3027-473a-b4ec-2e26b2160905 Submitted: 2 hours ago
Report ID: bp-30557247-c250-4425-a6dc-3b64b2160905 Submitted: 3 hours ago
Report ID: bp-588f71d8-be2e-4187-87dd-af6a22160905 Submitted: 3 hours ago
Report ID: bp-5522bd68-a981-45d3-a89d-588ee2160905 Submitted: 3 hours ago
Report ID: bp-ed39fdfb-29aa-430f-924f-71fb82160905 Submitted: 3 hours ago
Report ID: bp-e4d35739-54fc-41b7-a4e1-a14cf2160905 Submitted: 5 hours ago
Report ID: bp-24110f6e-f44d-4f9a-8893-a2b7d2160905 Submitted: 6 hours ago
Report ID: bp-81999ad2-8198-423f-b6ac-8bf592160905 Submitted: 6 hours ago
Report ID: bp-c803d2d0-92e1-40ef-9e69-e53bd2160905 Submitted: 6 hours ago
Report ID: bp-78dfa1b3-7b59-4dd9-96fd-d0cb22160905 Submitted: 6 hours ago
All Crash Reports
Extensions
Name: Add to Wunderlist Version: 3.1.1 Enabled: true ID: jid1-3gu11JeYBiIuJA@jetpack
Name: Beef Taco (Targeted Advertising Cookie Opt-Out) Version: 1.3.7.1-signed.1-signed Enabled: true ID: john@velvetcache.org
Name: Decentraleyes Version: 1.3.5 Enabled: true ID: jid1-BoFifL9Vbdl2zQ@jetpack
Name: EverSync - Sync bookmarks, backup your favorites. Version: 10.6.1 Enabled: true ID: fvdmedia@gmail.com
Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: loop@mozilla.org
Name: FireShot Version: 0.98.89 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba}
Name: Gif Delayer Version: 0.7.1-signed.1-signed Enabled: true ID: jid1-mqCpKcAruymyAA@jetpack
Name: HTitle Version: 3.4.1-signed.1-signed Enabled: true ID: {c6448328-31f7-4b12-a2e0-5c39d0290307}
Name: HTTPS Everywhere Version: 5.2.3 Enabled: true ID: https-everywhere@eff.org
Name: I don't care about cookies Version: 2.5.9 Enabled: true ID: jid1-KKzOGWgsW3Ao4Q@jetpack
Name: Lazarus: Form Recovery Version: 2.3.1-signed.1-signed Enabled: true ID: lazarus@interclue.com
Name: Lightbeam Version: 1.3.1 Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack
Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: e10srollout@mozilla.org
Name: NewScrollbars (aka NoiaScrollbars) Version: 1.2.5.1 Enabled: true ID: NoiaScrollbars@ArisT2_Noia4dev
Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com
Name: Saved Password Editor Version: 2.10 Enabled: true ID: savedpasswordeditor@daniel.dawson
Name: Tab Mix Plus Version: 0.5.0.0 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318}
Name: uBlock Origin Version: 1.9.4 Enabled: true ID: uBlock0@raymondhill.net
Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: ubufox@ubuntu.com
Name: Unityfox Revived Version: 0.0.2 Enabled: true ID: @unityfox-revived
Name: URL Fixer Version: 4.1.2 Enabled: true ID: {0fa2149e-bb2c-4ac2-a8d3-479599819475}
Name: WhatsApp™ Messenger Version: 0.1.5 Enabled: true ID: rt42fsdty645jIidD@jetpack
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Bay Trail Driver Version: 3.0 Mesa 11.2.0
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0
Important Modified Preferences
accessibility.browsewithcaret: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160728204513 browser.startup.homepage: http://topsites.me/ browser.startup.homepage_override.buildID: 20160728204513 browser.startup.homepage_override.mstone: 48.0 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160905 browser.urlbar.maxRichResults: 15 browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.max_script_run_time: 0 extensions.lastAppVersion: 48.0 layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1473064517 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160728204513 media.gmp-manager.lastCheck: 1473064516 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1473064670 places.history.expiration.transient_current_max_pages: 100525 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.trackingprotection.enabled: true privacy.trackingprotection.introCount: 20 services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1473064485 services.sync.lastSync: Mon Sep 05 2016 15:37:29 GMT+0100 (BST) services.sync.numClients: 6 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1473064670
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSUTIL Expected minimum version: 3.24 Version in use: 3.24
Experimental Features
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true
Solution choisie
I have updated elementary os to it's Ubuntu 16.04 version and it appears to work now.
Toutes les réponses (3)
hi sampathr, those crashes appear to happen during decoding of html5 media content while using a system library. can you still reproduce this issue when creating a new profile for testing purposes? Profile Manager - Create, remove or switch Firefox profiles
Hello Philipp,
Thanks for the response.
I created a new profile and logged into facebook. It promptly crashed.
Here is the troubleshooting information from that profile.
Thanks
Application Basics
Name: Firefox Version: 48.0 Build ID: 20160728204513 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Linux 3.19.0-66-generic x86-64 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false
Crash Reports for the Last 3 Days
Report ID: bp-4cc2d690-7c5c-4f84-9b15-f67892160905 Submitted: 1 minute ago
Report ID: bp-d486b94b-47fa-40b0-8ab4-475c32160905 Submitted: 1 minute ago
All Crash Reports
Extensions
Name: Firefox Hello Version: 1.4.3 Enabled: true ID: loop@mozilla.org
Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com
Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: ubufox@ubuntu.com
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Bay Trail Driver Version: 3.0 Mesa 11.2.0
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0
Important Modified Preferences
browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160728204513 browser.startup.homepage_override.buildID: 20160728204513 browser.startup.homepage_override.mstone: 48.0 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160905 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 100525 plugin.disable_full_page_plugin_for_types: application/pdf
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSUTIL Expected minimum version: 3.24 Version in use: 3.24
Experimental Features
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true
Solution choisie
I have updated elementary os to it's Ubuntu 16.04 version and it appears to work now.