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Firefox keeps crashing multiple times a day.

  • 8 réponses
  • 6 ont ce problème
  • 152 vues
  • Dernière réponse par nickolay

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Running a macbook pro late 2011 15" osx 10.9.5

Firefox version 44.02


For the past 5 months firefox is crashing multiple times a day it can be 3 crashes a day easy. I have tried disabling all my addons,reinstalling addons, reinstalling firefox, deleting my profile none has had an effect.

It can crash watching youtube,browsing the internet or on a website there does not seem to be any consistent factor (ie it only crashes on youtbe).


This is a crash report i had a few days ago

AdapterDeviceID: 0x0116 AdapterVendorID: 0x8086 Add-ons: support%40lastpass.com:3.2.42,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.4,en-gb%40flyingtophat.co.uk:1.19.6,info%40youtube-mp3.org:1.0.9.1-signed,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7.1,%7B7b1bf0b6-a1b9-42b0-b75d-252036438bdc%7D:44.1 AsyncPluginInit: 0 BuildID: 20160105164030 CrashTime: 1454906389 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1452182777 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 56258 StartupTime: 1454859833 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160128.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"13.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0116","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"opengl"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-GB","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.page":3,"browser.urlbar.userMadeSearchSuggestionsChoice":true}},"profile":{"creationDate":16482},"addons":{"activeAddons":{"info@youtube-mp3.org":{"blocklisted":false,"description":"Includes a button on any YouTube Video page that allows its users to make use of the YouTube mp3 tec","name":"YouTube mp3","userDisabled":false,"appDisabled":false,"version":"1.0.9.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16612,"updateDay":16612,"signedState":2},"support@lastpass.com":{"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass","userDisabled":false,"appDisabled":false,"version":"3.2.42","scope":1,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16778,"updateDay":16805,"signedState":2},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16482,"updateDay":16820,"signedState":2},"{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}":{"blocklisted":false,"description":"YouTube High Definition is a powerful tool that will let you play all YouTube videos in High Definit","name":"YouTube High Definition","userDisabled":false,"appDisabled":false,"version":"44.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16482,"updateDay":16827,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.4","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16458,"updateDay":16807},"activePlugins":[{"name":"Adobe Acrobat NPAPI Plug-in, Version 11.0.07","version":"11.0.07","description":"Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.07","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.adobe.pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.adobe.xdp+xml","application/vnd.fdf","application/vnd.adobe.xfd+xml","application/pdf","application/vnd.adobe.xfdf"],"updateDay":16198},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16206},{"name":"Default Browser Helper","version":"537","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16337},{"name":"AdobeAAMDetect","version":"AdobeAAMDetect 1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16500},{"name":"Shockwave Flash","version":"20.0.0.286","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16824},{"name":"Java Applet Plug-in","version":"Java 8 Update 73 build 02","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;jpi-version=1.8.0_73","application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;deploy=11.73.2","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;version=1.8","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;javafx=8.0.71","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5"],"updateDay":16829}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: http://www.allcorsa.co.uk/forums/showthread.php/corsa-d-engine-129562.html Vendor: Mozilla Version: 43.0.4 useragent_locale: en-GB



And this is the link to the crash report i had a few minutes ago.

https://crash-stats.mozilla.com/report/index/bf210ea1-ad96-4c7f-840c-8dcf52160222

Toutes les réponses (8)

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Please post the reports you have for the last few days


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29


bp-bf210ea1-ad96-4c7f-840c-8dcf52160222

Signature js::jit::AssemblerX86Shared::processCodeLabels

lpxpcom_x86_64.dylib = LastPass ?

libsystem_kernel.dylib =  ? Word for Mac

This is for Sumo's Related Bugs 1113288 NEW --- crash in js::jit::AssemblerX86Shared::processCodeLabels(unsigned char*)


Disable/update LastPass

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Hi and thank for your reply i have included the last 9 crash reports, i would not have thought lastpass was the issue as it was doing it long before i started using lastpass i only installed lastpass on December The 9th and firefox was crashing before that.


bp-bf210ea1-ad96-4c7f-840c-8dcf52160222 22/02/2016 06:29

bp-357d74ec-f3dc-4645-8236-7ceb72160219 19/02/2016 03:58

bp-4be4ac49-01c6-4350-8f43-c41912160211 11/02/2016 13:27

bp-07db5318-ad52-4112-a512-194322160208 08/02/2016 04:40

bp-bf90562c-f7ea-4270-a846-787272160207 07/02/2016 13:02

bp-8b1f2cae-6580-441d-af83-be9c32160205 05/02/2016 13:46

bp-efdb9f96-6bd2-48c2-a484-702d92160204 04/02/2016 14:09

bp-35da8cea-bd8c-41f4-9e17-f90062160202 02/02/2016 16:00

bp-18740678-b6f5-489f-96c6-57d632160131 31/01/2016 13:57

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josh1073 said

i would not have thought lastpass was the issue as it was doing it long before i started using lastpass i only installed lastpass on December The 9th

All I know is it was flagged. It could just be a victim.

The new crashes are the same as the first one. I've called the big guys to help you. Good luck.


As a test, disable LastPass. Then disable your protaction programs.

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UPDATE:

I have since uninstalled my antivirus it has crashed 3 more times. So i think that can be ruled out as the cause.

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Please let us have a couple of the new Crash IDs.

There were a few things flagged up because our analysis software did not fully recognise them. That is not entirely unusual, especially on Mac & Linux Systems.

I did notice something identified as HIToolbox was flagged and that this was definitely involved in the crashing thread. (That does not mean it is guilty, but a suspect)

Please temporarily try in Fireox's safemode and with all plugins disabled. Does that help? if not please post a couple of the Crash IDs from such crashes.

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(UPDATE 2)

Sorry for the late reply, had to divert my attention. Firefox crashed again last night after it crashed yesterday (in normal mode) I immediately put Firefox into safe mode like you advised going on various websites from Youtube,Goggle,Amazon,heavy add based websites,news sites then it finally crashed while i was reading a post on a forum on "http://vauxhallownersnetwork.co.uk" so it crashing does not seem to be consistent on 1 website.

So i can confirm now it does in fact crash even when in safe mode.

I believe these are the reports from said crash as they are dated today and the crash happened today.

bp-adbfca5b-c184-4f23-99a8-af6932160305 05/03/2016 15:25 bp-3fc11c73-70c4-4021-9899-2d26a2160305 05/03/2016 03:04

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I think I may need to leave this to someone that understands Mac s better than I do.

I again see HiToolbox mentioned in the crashing thread, but that may be a red herring as it seems to be part of a Mac s standard software.

  1. bp-3fc11c73-70c4-4021-9899-2d26a2160305
    Crash Signature: shutdownhang | libsystem_kernel.dylib@0x15716
  2. bp-adbfca5b-c184-4f23-99a8-af6932160305
    Crash Signature: JSScript::traceChildren

The first crash occurred when Firefox encountered problems shutting down - not in safe mode. It appears to have crashed because it timed out on the shutdown procedures.

The second crash was memory related. That's about all I understand about it.

I no one else posts with help by the middle of next week post again yourself to bump your question.

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Josh, did you solve this? If not, I think you should try running in safe mode again and post more crash reports for analysis.

The crashes that happened up to 2016-02-22 (before uninstalling A/V, LastPass and w/o safe mode) are similar to the ones reported in bug 1197220 and appear to be quite common on Mac ( js::jit::AssemblerX86Shared::bind is #15), but something makes you hit it far more often than most users. I myself hit it only twice in the last year.

The only crash from safe mode is somewhat different - [@ JSScript::traceChildren] and not as common, so I'm wondering if it could be an unrelated problem. If we see that safe mode prevents the common AssemblerX86Shared/DeferredFinalizerImpl crashes, it would be useful for further troubleshooting.

(Bug 1197220 comment 4 claims that running Firefox in 32-bit mode helped the other user with these crashes, but I suggest you first try safe mode again.)

For the reference, here are the crash signatures of the crashes you posted on 2016-02-22:

  1. bp-bf210ea1-ad96-4c7f-840c-8dcf52160222
    44.0.2 [@ js::jit::AssemblerX86Shared::processCodeLabels ]
  2. bp-357d74ec-f3dc-4645-8236-7ceb72160219
    44.0.2 [@ js::jit::AssemblerX86Shared::bind ]
  3. bp-4be4ac49-01c6-4350-8f43-c41912160211
    43.0.4 [@ js::jit::AssemblerX86Shared::processCodeLabels ]
  4. bp-07db5318-ad52-4112-a512-194322160208
    43.0.4 [@ mozilla::dom::DeferredFinalizerImpl<T>::DeferredFinalize ]
  5. bp-bf90562c-f7ea-4270-a846-787272160207
    43.0.4 [@ js::jit::AssemblerX86Shared::bind ]
  6. bp-8b1f2cae-6580-441d-af83-be9c32160205
    43.0.4 [@ js::GCMarker::saveValueRanges ]
  7. bp-efdb9f96-6bd2-48c2-a484-702d92160204
    43.0.4 [@ js::jit::IonCannon ]
  8. bp-35da8cea-bd8c-41f4-9e17-f90062160202
    (incomplete stack)
  9. bp-18740678-b6f5-489f-96c6-57d632160131
    43.0.4 [@ js::jit::AssemblerX86Shared::bind ]


PS. John99, you're right, HiToolbox in the stack is standard on Mac OS X.