New version just installed on Windows 7: My folders are shown, but I can't access them. (bug 1211291)
I get a generic Thunderbird Mail inbox screen, my folders are all on the left, but I can't access them. Nor can I send an email. This happened when I turned on my computer this morning...I restarted Windows and it was alright. Since then, a newer version of T-bird was automatically installed and now I've got the problem again. And, I've restarted my computer again but still have the problem. Essentially, T'bird is non-functional at this point.
Modifié le par Wayne Mery
Toutes les réponses (9)
Just want to say...I uninstalled T-bird and reinstalled it. Same thing -- can't write emails, can't see anything in my inbox or any of my other folders, can't even get many of the few options on the generic Thunderbird Mail inbox screen to open.
Just another comment on what's not working...I have to go to the server to read my mail -- it WON'T show up in Thunderbird.
Here's all my info...
Application Basics
Name: Thunderbird Version: 38.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150928051427 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-86730415-4423-4a3e-b8e2-314d02140523 (5/23/2014) http://crash-stats.mozilla.com/report/index/bp-88e5e4e7-5bdd-472a-8402-7df352140402 (4/1/2014)
Extensions
Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.3.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Gill Sans MT
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 4a77737c-2caa-482c-9704-90d318eedfc
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1442781659
places.history.expiration.transient_current_max_pages: 104649
plugin.importedState: true
print.printer_Canon_MP640_series_Printer.print_bgcolor: false
print.printer_Canon_MP640_series_Printer.print_bgimages: false
print.printer_Canon_MP640_series_Printer.print_colorspace:
print.printer_Canon_MP640_series_Printer.print_command:
print.printer_Canon_MP640_series_Printer.print_downloadfonts: false
print.printer_Canon_MP640_series_Printer.print_duplex: 0
print.printer_Canon_MP640_series_Printer.print_edge_bottom: 0
print.printer_Canon_MP640_series_Printer.print_edge_left: 0
print.printer_Canon_MP640_series_Printer.print_edge_right: 0
print.printer_Canon_MP640_series_Printer.print_edge_top: 0
print.printer_Canon_MP640_series_Printer.print_evenpages: true
print.printer_Canon_MP640_series_Printer.print_footercenter:
print.printer_Canon_MP640_series_Printer.print_footerleft: &PT
print.printer_Canon_MP640_series_Printer.print_footerright: &D
print.printer_Canon_MP640_series_Printer.print_headercenter:
print.printer_Canon_MP640_series_Printer.print_headerleft: &T
print.printer_Canon_MP640_series_Printer.print_headerright: &U
print.printer_Canon_MP640_series_Printer.print_in_color: true
print.printer_Canon_MP640_series_Printer.print_margin_bottom: 0.5
print.printer_Canon_MP640_series_Printer.print_margin_left: 0.5
print.printer_Canon_MP640_series_Printer.print_margin_right: 0.5
print.printer_Canon_MP640_series_Printer.print_margin_top: 0.5
print.printer_Canon_MP640_series_Printer.print_oddpages: true
print.printer_Canon_MP640_series_Printer.print_orientation: 0
print.printer_Canon_MP640_series_Printer.print_page_delay: 50
print.printer_Canon_MP640_series_Printer.print_paper_data: 1
print.printer_Canon_MP640_series_Printer.print_paper_height: 11.00
print.printer_Canon_MP640_series_Printer.print_paper_name:
print.printer_Canon_MP640_series_Printer.print_paper_size_type: 0
print.printer_Canon_MP640_series_Printer.print_paper_size_unit: 0
print.printer_Canon_MP640_series_Printer.print_paper_width: 8.50
print.printer_Canon_MP640_series_Printer.print_plex_name:
print.printer_Canon_MP640_series_Printer.print_resolution: 0
print.printer_Canon_MP640_series_Printer.print_resolution_name:
print.printer_Canon_MP640_series_Printer.print_reversed: false
print.printer_Canon_MP640_series_Printer.print_scaling: 1.00
print.printer_Canon_MP640_series_Printer.print_shrink_to_fit: false
print.printer_Canon_MP640_series_Printer.print_to_file: false
print.printer_Canon_MP640_series_Printer.print_unwriteable_margin_bottom: 0
print.printer_Canon_MP640_series_Printer.print_unwriteable_margin_left: 0
print.printer_Canon_MP640_series_Printer.print_unwriteable_margin_right: 0
print.printer_Canon_MP640_series_Printer.print_unwriteable_margin_top: 0
Graphics
Adapter Description: ATI Mobility Radeon HD 3400 Series
Vendor ID: 0x1002
Device ID: 0x95c4
Adapter RAM: 256
Adapter Drivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 8.641.1.1000
Driver Date: 8-24-2009
Adapter Description (GPU #2): Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID (GPU #2): 0x8086
Device ID (GPU #2): 0x2a42
Adapter RAM (GPU #2): Unknown
Adapter Drivers (GPU #2): igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version (GPU #2): 8.641.1.1000
Driver Date (GPU #2): 8-24-2009
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.17461)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300
WebGL Renderer: false
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC:
Accessibility
Activated: Prevent Accessibility:
Library Versions
And now the program won't even open...
reports indicate this is caused by the Calendar addon.
For Windows, 1. install older version from http://releases.mozilla.org/pub/mozilla.org/thunderbird/releases/38.2.0/win32/en-US/Thunderbird%20Setup%2038.2.0.exe 2. remove calendar addon, restart thunderbird 3. update thunderbird at help | About 4. reinstall calendar addon
Thanks for the help, Wayne. Meanwhile, I switched to EMClient on Sunday. I don't like it when Mozilla keeps changing things -- on FF as well as T'Bird -- necessitating changing things in Windows that have been working just fine for years. That's not about you, of course. And I do appreciate your assistance.
Thanks for the feedback.
FWIW, a simpler set of steps is uninstall calendar addon, then reinstall (if you need the calendar)
Anyone also encounter this problem when updating to Thunderbird 38.4.0?