When I start 38 beta 6, it asks for my mail acct PW. I cancel and it continues to retrieve mail OK. PW is stored.
The mail acct PW is stored in Password Manager. It doesn't ask on subsequent polling for mail, only on program startup. If I enter the PW, it just asks again ... and again. If I cancel, it retrieves the mail.
Solution choisie
The password prompt is for Google Contacts. See https://support.mozilla.org/en-US/questions/1064153
The developer may have abandoned the Google Contacts add-on. So there most likely will not be an update anytime soon. I'd therefore disable the add-on in Add-On manager for the time being to avoid the password prompts in the first place.
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Does this also occur if your disable email scanning in your anti virus program?
Hi ... turned off email scanning (Norton 360) and the problem remains. Message only occurs on startup of the program, not subsequent checks for email, whether scheduled or manual. Op system is Win 8.1 pro 64 with all current patches.
before sending you off to file a bug....
Press shift+F5. Does this bring up the extra password request.?
Shift + F5 has no action while I'm in the program reading your message.
shift F5 should force a mail download for all accounts.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Here's the troubleshooting info: BTW I have only one mail account in Thunderbird ... a Gmail account.
Application Basics
Name: Thunderbird Version: 38.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150522020825 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-02a415f6-c620-4257-a850-3886f2150526 (5/26/2015) http://crash-stats.mozilla.com/report/index/bp-1b8ac822-b35a-4908-b96b-9c5412150512 (5/12/2015) http://crash-stats.mozilla.com/report/index/bp-32e980d6-78af-4eb8-8187-d8dce2150511 (5/10/2015) http://crash-stats.mozilla.com/report/index/bp-bf11078d-75bb-46b7-8666-614312150322 (3/22/2015) http://crash-stats.mozilla.com/report/index/bp-6333d279-1279-4642-b85b-7815d2150322 (3/22/2015)
Extensions
Google Contacts, 0.7.12, true, {BDD92442-0534-4D6F-A966-BAB7D561D781}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.background_color: #CCFFFF
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 38.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Tahoma
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1383090212
mailnews.database.global.datastore.id: 423d69e5-4314-4aec-ac33-310bfcf631a
mailnews.database.global.indexer.enabled: false
network.cookie.cookieBehavior: 3
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1432680254
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_HP_Officejet_7310.print_bgcolor: false
print.printer_HP_Officejet_7310.print_bgimages: false
print.printer_HP_Officejet_7310.print_colorspace:
print.printer_HP_Officejet_7310.print_command:
print.printer_HP_Officejet_7310.print_downloadfonts: false
print.printer_HP_Officejet_7310.print_duplex: 0
print.printer_HP_Officejet_7310.print_edge_bottom: 0
print.printer_HP_Officejet_7310.print_edge_left: 0
print.printer_HP_Officejet_7310.print_edge_right: 0
print.printer_HP_Officejet_7310.print_edge_top: 0
print.printer_HP_Officejet_7310.print_evenpages: true
print.printer_HP_Officejet_7310.print_footercenter:
print.printer_HP_Officejet_7310.print_footerleft: &PT
print.printer_HP_Officejet_7310.print_footerright: &D
print.printer_HP_Officejet_7310.print_headercenter:
print.printer_HP_Officejet_7310.print_headerleft: &T
print.printer_HP_Officejet_7310.print_headerright: &U
print.printer_HP_Officejet_7310.print_in_color: true
print.printer_HP_Officejet_7310.print_margin_bottom: 0.5
print.printer_HP_Officejet_7310.print_margin_left: 0.100000001490116
print.printer_HP_Officejet_7310.print_margin_right: 0.100000001490116
print.printer_HP_Officejet_7310.print_margin_top: 0.5
print.printer_HP_Officejet_7310.print_oddpages: true
print.printer_HP_Officejet_7310.print_orientation: 0
print.printer_HP_Officejet_7310.print_page_delay: 50
print.printer_HP_Officejet_7310.print_paper_data: 1
print.printer_HP_Officejet_7310.print_paper_height: 11.00
print.printer_HP_Officejet_7310.print_paper_name:
print.printer_HP_Officejet_7310.print_paper_size_type: 0
print.printer_HP_Officejet_7310.print_paper_size_unit: 0
print.printer_HP_Officejet_7310.print_paper_width: 8.50
print.printer_HP_Officejet_7310.print_plex_name:
print.printer_HP_Officejet_7310.print_resolution: 0
print.printer_HP_Officejet_7310.print_resolution_name:
print.printer_HP_Officejet_7310.print_reversed: false
print.printer_HP_Officejet_7310.print_scaling: 0.95
print.printer_HP_Officejet_7310.print_shrink_to_fit: false
print.printer_HP_Officejet_7310.print_to_file: false
print.printer_HP_Officejet_7310.print_unwriteable_margin_bottom: 0
print.printer_HP_Officejet_7310.print_unwriteable_margin_left: 0
print.printer_HP_Officejet_7310.print_unwriteable_margin_right: 0
print.printer_HP_Officejet_7310.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: NVIDIA GeForce GT 240
Vendor ID: 0x10de
Device ID: 0x0ca3
Adapter RAM: 512
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 9.18.13.4052
Driver Date: 7-2-2014
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17795)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 11
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.18.1 Basic ECC
3.18.1 Basic ECC
NSS Util
3.18.1
3.18.1
NSS SSL
3.18.1 Basic ECC
3.18.1 Basic ECC
NSS S/MIME
3.18.1 Basic ECC
3.18.1 Basic ECC
Looking through that there was a crash yesterday )or was that today your time) anyway.
The crash indicated you have lavasoft ad aware or other lavasoft product installed. (it inserts itself in to the operating system TCP/IP stack). What happens if it is uninstalled? The only other recent crash with the same signature was windows XP and they to had non MS entries in their TCP/IP stack is why I am asking here.
Barely functional TCP could also account for some very strange interface events. Slowness being only one.
Does the problem get worse if you select the get mail button?
I will try uninstalling that later today. It's been in place for many versions, though without a problem, and doesn't exhibit any other symptoms, such as slowness. Today is a very busy day for me and it will take me a few hours to get to this and to follow up with you.
AdAware is installed in Firefox but not specifically in Thunderbird. I disabled it there and restarted the PC. Without opening Firefox, I started Thunderbird and it exhibits the same problem.
Incidentally, the request for password does not keep TB from retrieving the mail from this (the only) account. It logs in and gets the mail while the PW request screen is still up.
Solution choisie
The password prompt is for Google Contacts. See https://support.mozilla.org/en-US/questions/1064153
The developer may have abandoned the Google Contacts add-on. So there most likely will not be an update anytime soon. I'd therefore disable the add-on in Add-On manager for the time being to avoid the password prompts in the first place.