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How can I access Hotmail.com without being directed to Outlook (it's OK in Internet Explorer and Google Chrome)?

Publié

Firefox automatically sends me to Outlook when I try to get to Hotmail.com. I have a Hotmail email address and cannot access it. Works OK with Internet Explorer and Google Chrome.

Firefox automatically sends me to Outlook when I try to get to Hotmail.com. I have a Hotmail email address and cannot access it. Works OK with Internet Explorer and Google Chrome.

Solution choisie

This could be a problem with a cookie or a saved login:

  • As long as you have a cookie keeping you logged in to account #1, Outlook won't show the login screen and let you sign into account #2 until you sign out under account #1.
  • If you had Firefox save your login for account #1, then you might not be able to access the login screen and sign in with account #2. To clear a saved login, you can use the Security panel of the Options dialog here:
    • "3-bar" menu button (or Tools menu) > Security > Saved Passwords

If you need to access two accounts on one website simultaneously, you might be able to use a regular browsing window for one and a private browsing window for the other. In a private window, Firefox won't use your cookies from the regular window. To open a private window, you can use the menu or press Ctrl+Shift+p.

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Détails additionnels sur le système

Plugins installés

  • Google Update
  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Picasa plugin
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.0.2
  • Agent utilisateur : Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • URL d’assistance : https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.9.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (inactive)

JavaScript

  • incrementalGCEnabled : True

Accélération graphique

  • adapterDescription : Intel(R) HD Graphics Family
  • adapterDescription2 :
  • adapterDeviceID : 0x0102
  • adapterDeviceID2 :
  • adapterDrivers : igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2 :
  • adapterRAM : Unknown
  • adapterRAM2 :
  • adapterVendorID : 0x8086
  • adapterVendorID2 :
  • direct2DEnabled : True
  • directWriteEnabled : True
  • directWriteVersion : 6.2.9200.16492
  • driverDate : 7-26-2011
  • driverDate2 :
  • driverVersion : 8.15.10.2462
  • driverVersion2 :
  • info : {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active : False
  • numAcceleratedWindows : 1
  • numTotalWindows : 1
  • webglRenderer : Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote : True
  • windowLayerManagerType : Direct3D 11

Préférences modifiées

  • browser.cache.disk.capacity : 358400
  • browser.cache.disk.smart_size.first_run : False
  • browser.cache.disk.smart_size.use_old_max : False
  • browser.cache.frecency_experiment : 3
  • browser.places.smartBookmarksVersion : 7
  • browser.sessionstore.upgradeBackup.latestBuildID : 20141027150301
  • browser.startup.homepage_override.buildID : 20141027150301
  • browser.startup.homepage_override.mstone : 33.0.2
  • dom.mozApps.used : True
  • extensions.lastAppVersion : 33.0.2
  • gfx.direct3d.last_used_feature_level_idx : 0
  • media.gmp-gmpopenh264.lastUpdate : 1415355908
  • media.gmp-gmpopenh264.version : 1.1
  • media.gmp-manager.lastCheck : 1415355908
  • network.cookie.prefsMigrated : True
  • places.history.expiration.transient_current_max_pages : 104858
  • plugin.disable_full_page_plugin_for_types : application/pdf
  • plugin.importedState : True
  • privacy.sanitize.migrateFx3Prefs : True

Divers

  • JS utilisateur : Non
  • Accessibilité : Oui
errorprone 0 solutions 8 réponses

from Wikipedia: In 2013, Hotmail was replaced with Outlook.com, which features Microsoft's Metro design language, and closely mimics the interface of Microsoft Outlook.

from Wikipedia: In 2013, Hotmail was replaced with Outlook.com, which features Microsoft's Metro design language, and closely mimics the interface of Microsoft Outlook.

Auteur de la question

Yes I know about the change to Outlook. My problem is that I have a Hotmail email and an Outlook email. Firefox doesn't allow me to get my Hotmail email.

Yes I know about the change to Outlook. My problem is that I have a Hotmail email and an Outlook email. Firefox doesn't allow me to get my Hotmail email.
jscher2000
  • Top 10 Contributor
8785 solutions 71850 réponses

Solution choisie

This could be a problem with a cookie or a saved login:

  • As long as you have a cookie keeping you logged in to account #1, Outlook won't show the login screen and let you sign into account #2 until you sign out under account #1.
  • If you had Firefox save your login for account #1, then you might not be able to access the login screen and sign in with account #2. To clear a saved login, you can use the Security panel of the Options dialog here:
    • "3-bar" menu button (or Tools menu) > Security > Saved Passwords

If you need to access two accounts on one website simultaneously, you might be able to use a regular browsing window for one and a private browsing window for the other. In a private window, Firefox won't use your cookies from the regular window. To open a private window, you can use the menu or press Ctrl+Shift+p.

This could be a problem with a cookie or a saved login: * As long as you have a cookie keeping you logged in to account #1, Outlook won't show the login screen and let you sign into account #2 until you sign out under account #1. * If you had Firefox save your login for account #1, then you might not be able to access the login screen and sign in with account #2. To clear a saved login, you can use the Security panel of the Options dialog here: ** "3-bar" menu button (or Tools menu) > Security > Saved Passwords If you need to access two accounts on one website simultaneously, you might be able to use a regular browsing window for one and a private browsing window for the other. In a private window, Firefox won't use your cookies from the regular window. To open a private window, you can use the menu or press Ctrl+Shift+p.