Adobe Shockwave for Director is a different Plugin than Shockwave Flash.

At any rate, your listing of installed plugins doesn't show Shockwave Flash, any version, as being installed for Firefox.

Please provide a screenshot of the Control Panel > Add or Remove Programs where it shows that the Adobe Flash Player ## Plugin version is installed in WinXP.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

BTW, Flash 10.3.183.90 is IMO the best version of Flash for WinXP users. Adobe kept it updated with security updates until just before Microsoft made WinXP E-O-L back in April. Flash 11 and later has features that aren't supported on lower that Vista OS. I don't think Flash 15 adds anything that WinXP can take advantage of, and it seems to be far more crash prone than Flash 10.3 is for me.

You need the 32 bit Flash player version for other browser for Firefox.

You can find the latest Flash player versions for Firefox on this page:

• http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Open your Add-ons Manager <Control><Shift > A and Disable All of them.

Ok, thanks y'all. I'm working on all your suggestions now. When Firefox sent me to check your flash version now, it gave me that same 15.0 number so that is why I checked in the control panel where Flash was. Perhaps I'm confused in understanding what flash player is and where that information is located in my computer?

the-edmeister, here is the ss you asked. I hope I'm providing what you need. It worked better as a png. When I did jpg, the little fan just spun for 15 min, the png loaded right away. Weird, usually jpg loads quickly. FredMcD, I also followed your advice, but the problem I see there, is Java. I have a paid Pogo subscription and to play the games there, you have to have the old Java version. If I disable my java in my plug ins, Pogo games won't load and it tells me to go turn it on. Firefox is the only browser I can get to work with Pogo BUT then there is the problem that Firefox doesn't like the old version for security I think? I did turn the others off. Cor-el, thank you, let me have them look at my ss and tell me if I do need to use your link and download something else.

Hope this is helpful or what you needed.

You don't seem to have any Flash Player installed that Firefox will use. That Adobe Flash Player 15.0 ActiveX only works with Internet Explorer (and other Trident based browsers).

See my screenshot which shows both the ActiveX and Plugin versions of Adobe Flash Player 10. I rarely, if ever, use IE and the Flash 10 version works better than the later versions do with Firefox, on WinXP. On the average, I may get 3 Flash related crashes per month which a mere fraction of the crashes I see some users report here with later versions of Flash.

Also, see my screenshot of the Plugin Check page, which I just visited. It shows my older Flash Player 10.3 r 183 version as being Up to Date. But it isn't for Vista, Win7, and Win8, for users using those newer operating systems.

Install whatever you think is best for you - but you do need to install a Plugin version of Flash for Firefox, based upon your screenshots.

The ed-meister, I think I found what I needed. I took a ss of what I just downloaded so you can tell me if I am on the right track and what it added in my programs list. I know you said version 10 but I couldn't find that. I found 12. If you can kindly provide me with a link to 10 or just tell me how to phrase what I'm looking for, I can google it. I will save that in case this one proves troublesome. I googled appropriate flash player for Firefox and found a mozilla article that sent me to this download.

It might be a stupid question, but do I now need a plug in download to go with it? I also apologize, I thought if you had flash player on your computer, then you had flash player period and it worked for everything. I didn't know each browser needed a different one. I get it now though so thank you so much. You all have been quite helpful and special thanks ed for guiding me through this.

See if these help;

Adobe Reader Version XI (11.0.08) Flash Player Version 15. 0.0.152 Shockwave Version 12.1.3.153 Flash Player Test Page Flash Player Test Page

Troubleshoot Shockwave Player installation | Windows Troubleshoot installation | Shockwave Player | Mac OS

Ok my new best friends The ed-meister and FredMcDthis is what I now have...Fred, I wish I had seen your last post a bit back. I went in under my plug ins on Firefox, then went to the manual on the Shock update I needed. Then I went to control panel and into the Shock and clicked update an followed the download I needed and got it installed. Ok, here is a new SS of what I now have....I think I got it. Fred I checked out those links you posted and matched them to my programs list. Let's see...if I am now where I should be I am so grateful to you both. If we were in person, I would take you to lunch!! arghhh this is so not my cup of tea but tg for smart folks like y'all.

Lisa, I am sorry that I can't find a download link for the older Flash 10.3 Plugin version that I use, but I just can't find it at the Adobe website.

That Adobe Shockwave Player 12.1 is not the same as Adobe Flash Player Plugin, which is also known as Shockwave Flash.

There's also one named Shockwave for Director which is something different again.

And with different versions of Flash Player for - IE = ActiveX, Firefox = Plugin, and Chrome = Pepper, they couldn't have done worse if they planned to confuse the average computer user, as they have managed to do inadvertently.

I curse Macromedia (which was bought out by Adobe) for using the name "Shockwave" on so many of their programs.

yes, it is crazy confusing!!! The good news is the way y'all have guided me, I must have downloaded something right somewhere because Firefox is now acknowledging my flash. The Zynga games are still running horribly but they are now at least running and not telling me I have no flash. So thank you so much!!! Very helpful with the links and the explanations.

I think from this point on it's a Zynga problem and I am sorting through all their advice on how to make Zynga and Firefox work together. I did gain knowledge on how flash works, how to troubleshoot and where to find things on my computer so thanks all!! I do have udated Flash for Firefox, IE and Chrome (that Pepper)...I just saw that when Zynga linked me to checking versions. Thanks y'all. I think I can call this solved because like I said, at least now it is saying I have flash.