Shockwave Flash Crashes
I've continued to attempt to follow the fix solutions on the support page. However, my Shockwave will not even allow me to open a video without crashing again and again, until after several minutes I give up. I therefore can't make any of the necessary changes, such as disabling hardware acceleration. Based on everything else I've seen it looks like you're going to need my crash report history. Here are the 5 most recent reports:
bp-52af0b63-727f-4e53-b9ff-443052140912 9/11/2014 10:02 PM 140ba375-5568-44dd-af88-3fccee6ed891 9/11/2014 9:59 PM 86451ed1-957a-40de-af5a-98b10ed1c3cf 9/11/2014 9:49 PM c698f641-7a33-4480-a2c4-03cf62837bbf 9/11/2014 9:48 PM e1497941-ab42-4c0a-81b6-e8862b0e8a8d 9/11/2014 9:47 PM
Like I said I can't do any of the necessary fixes listed in the other support articles. If there is any advice that someone can give me to help it would be extremely helpful. I love Firefox, but it doesn't look like it will be the browser for me until this issue gets resolved as I can't do anything without getting the Shockwave Error message. Any help would be greatly appreciated!!
Toutes les réponses (12)
First, please update Firefox to version 32, also please submit the other crash reports from about:crashes and clicking submit. The ones with bp will have been successfully submitted.
Also, what is the error message that you receive "the Shockwave Error message."?
In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
I believe I have the most updated version of Firefox. When I go to the Mozilla page I don't see anywhere to update, and it says on the page that I have the most up to date version of Firefox. This is the first time I've used Firefox since I submitted the request because it was so frustrating. So far I haven't got the error message, I will continue to poke around and see if it comes up at all. Here are the first 7-10 error messages:
bp-b1afcc83-c348-4923-babb-341ea2140916 9/11/2014 10:16 PM bp-52af0b63-727f-4e53-b9ff-443052140912 9/11/2014 10:02 PM bp-9b9c7245-12bd-471a-a5a3-10c452140916 9/11/2014 9:59 PM bp-b534f082-8a0b-46f6-a061-8fcc42140916 9/11/2014 9:49 PM bp-852a1a7c-e4df-4c0d-bcae-4aa912140916 9/11/2014 9:48 PM bp-e191e334-0c66-4369-9f26-70b822140916 9/11/2014 9:47 PM bp-80c5fc0e-70d5-4dd6-86c2-1718e2140916 9/11/2014 9:46 PM bp-1fa30b5c-bda3-4bf7-9d02-6de352140916 9/11/2014 9:42 PM bp-4b141e8d-fbaf-48cd-8f1e-248162140916 9/11/2014 9:41 PM bp-33acd17a-2d1e-4590-b3f5-e64942140916 9/11/2014 9:41 PM
The error message reads "Shockwave Flash may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete."
When I go to the Mozilla page I don't see anywhere to update
Download Firefox Full Installer For All languages And Systems {web link}
Sometimes when fixes just don't work, removing and reinstalling works. Note: Your user profile is stored outside the Firefox main directory.
Uninstall Firefox from your computer {web link}
Most of the crash reports say;
Process Type plugin Shockwave Flash Version:15.0.0.152 Filename:NPSWF32_15_0_0_152.dll
Troubleshoot Shockwave Player installation | Windows Troubleshoot installation | Shockwave Player | Mac OS
So over the weekend my laptop decided to give up on me, and bit the dust. I'm getting a new one this week and hope to not have the same issue.
Thanks for your help!
If possible, have them copy your hard drive to the new system.
So how do I fix it?
Daylightdon
Please go to the top of any Mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.
same issue.... I've installed newest FireFox and for the last hour have tried every other suggestion. at first got message regarding upgrade flash, but it is upgraded. I even reinstalled the upgrade. I also have Google Chrome, and that one allows video and Gaiam TV with no problem. I need two browsers for my work... really don't want to go back ti I.E. please help
Not sure what the specific details are but I reset some value to -1(minus one) and that was supposed to solve the problem with shockwave crashing. It didn't. Why can't the people at Mozilla fix this problem? Do you have to pass a stupid test to work for Mozilla?????