User Feedback Report

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2013

February 10 - February 16

Product or Locale where this feedback was collected: English (US)

Version(s) this applies to: 17, 17 ESR, 18, 19, 20, 21

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (13%).
  2. Firefox Bugs (12%).
  3. UX/UI/Usability Issues (12%).
  4. Speed (12%).
  5. Crashes, Hangs, Freezes (10%). Examples: 1, 2, 3, 4, 5, 6
  6. Issues with Firefox Preferences (7%).
  7. Security Issues (7%).
  8. Issues with Flash (7%).


February 3 - February 9

Product or Locale where this feedback was collected: English (US)

Version(s) this applies to: 17, 17 ESR, 18, 19, 20, 21

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (16%).
  2. UX/UI/Usability Issues (14%).
  3. Firefox Bugs (11%).
  4. Crashes, Hangs, Freezes (9%). Examples: 1, 2, 3, 4, 5, 6, 7, 8
  5. Speed (7%).
  6. Issues with Flash (6%).
  7. Issues with Firefox Preferences (5%).
  8. Security Issues (5%).
  9. Issues with updates (5%).


January 27 - February 2

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (17%).
  2. Crashes, Hangs, Freezes (13%). Examples: 1, 2, 3, 4, 5, 6
  3. UX/Usability Issues (13%).
  4. Firefox Bugs (9%).
  5. Speed (8%).
  6. Issues with Flash (8%).
  7. Security Issues (7%).
  8. Issues with updates (4%). Example: 1


January 20 - January 26

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (14%).
  2. Crashes, Hangs, Freezes (12%). Examples: 1, 2, 3, 4, 5, 6
  3. Firefox Bugs (12%).
  4. UX/Usability Issues (12%).
  5. Security (8%). Example: 1
  6. Speed (7%).
  7. Issues with Flash (6%).
  8. Issues with addons (4%).
  9. Preferences don't work (4%).


January 13 - January 19

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (17%).
  2. Crashes, Hangs, Freezes (12%). Examples: 1, 2, 3, 4
  3. UX/Usability Issues (9%).
  4. Firefox Bugs (9%).
  5. Speed (7%).
  6. Security (7%).
  7. Issues with addons (7%).
  8. Issues with updates (6%).
  9. Issues with Java (6%).


January 6 - January 12

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Issues with Java/Flash (20%).
  2. Sites don't work (16%).
  3. Issues with addons (11%).
  4. Firefox Bugs (8%).
  5. Complaints about speed (8%).
  6. Crashes, Hangs, Freezes (7%). Examples: 1, 2, 3
  7. UX/Usability Issues (7%).
  8. Security (4%).


December 30 - January 5

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Sites don't work.
  2. Security problems (pop-ups are not blocked, downloads are not scanned).
  3. Crashing, slow browsing, large memory usage.
  4. Flash problems.
  5. Rendering issues.
  6. Preferences either don't show, or don't make a difference.

2012

December 23 - December 29

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Crashing, slow browsing, freezes on startup.
  2. Bad flash support.
  3. UX issues ("Saved Passwords" window opens on startup, preferences don't work).
  4. Security problems (pop-ups are not blocked, downloads are not scanned).
  5. Firefox is unintuitive.


December 16 - December 22

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Hangs, crashes, slow browsing.
  2. Bad flash and javascript support (scripts become unresponsive).
  3. Sites don't work.
  4. Updates cause problems like broken addons and crashes.
  5. Popular extensions are not compatible.


December 9 - December 15

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Slow browsing, crashes, malware.
  2. Sites don't work.
  3. Flash is not displayed.
  4. Firefox Bugs.
  5. Extension incompatibility.


December 2 - December 8

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. More freezes, crashes, and slow browsing.
  2. Sites do not work (usually Facebook, Youtube, and Gmail).
  3. Updates do not install properly.
  4. Problems with tabs.
  5. Flash/Java content does not load.


November 25 - December 1

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Problems with eBay, Facebook, Youtube, and Google
  2. Users cannot modify start page
  3. Frequent crashes and freezes
  4. General dislike for the way Firefox handles automatic updates
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