common forum responses

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Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.


Uninstalling an extension

Switch to previous theme

Cache and Cookies

Clear cache and cookies

Reload a site and bypass the cache

Common troubleshooting steps

Starting Firefox in Safe Mode

Get troubleshooting information

Clean reinstall (Firefox)

Refresh Firefox - reset defaults


Firefox crashes

Firefox crashes when you open it (Windows)

Firefox crashes when you open it (Mac)

Hot Topics

OMTC issues in Firefox 33 (Black window)

Hide Tab Bar

Disable Javascript

Mixed Content

How to change the new tab url

Mozilla Gear Store FAQ


Australis feedback

Opening the Firefox configuration

Zoom feature

Zoom feature on Firefox 22

Lost Bookmarks

Creating a screenshot

Missing Toolbar

Turning off automatic Firefox update

Malware (Windows Only)

Disable hardware acceleration in Firefox


Problem Resolved

Create A New Thread


Plugin check

Flash problems

Disable hardware acceleration in Flash Player

Choose another PDF reader

Activate Java

Printing and print preview

Check print margins

Search Hijacker

Changing default search engine

Search change in Firefox 34

Firefox for Android

Clear cache and cookies (Android)

Add Quit back (Android)

No Firefox for iOS and Symbian (Android)

Customizing the start screen (home page) (Android)

Firefox OS

Submit feedback to User Advocacy

Surfing the web issue (Firefox OS)

Reset the phone (Firefox OS)

Update the phone (Firefox OS)

Contact your Carrier (Firefox OS)

Contact Place of Purchase (Firefox OS)

Restart the device (Firefox OS)

Soft reset of the device (Firefox OS)

Request More Information (Firefox OS)

Voice Recording (Firefox OS)

Media Formats Supported on Firefox OS

Porting Firefox OS to my Android

Compatible Applications from Android and iPhone

WPA-EAP Wi-Fi does not work (Firefox OS)

Import Contacts (Firefox OS)

Updating ZTE Open C (Firefox OS)


Clean Reinstall (Thunderbird)

Troubleshooting Thunderbird using Safe Mode

Asking for Troubleshooting Information (Thunderbird)

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